Sr. Manager Product Manager - Technical, AWS Billing Product

AWS Billing and Cost Management is building customer-facing billing and cost management experiences designed to help customers understand AWS spend, optimize costs, and resolve billing questions with less friction. In this senior leadership role, you will guide a transformational shift in how the organization operates, moving from a sales-operations focus toward product solutions that reduce escalations and scale self-service.

As a Sr. Manager Product Manager - Technical, you will lead cross-functional efforts across Product Management, Technical Program Management, and Sales Operations. You will also partner with engineering, UX, data science, finance, sales, support, and technical account management teams to establish success metrics, drive alignment across AWS service teams, and turn customer feedback into measurable product improvements.

What you’ll do

• Lead a team building capabilities across Product Management, Technical Program Management, and Sales Operations functions.
• Define and execute product strategy for external-facing services that help customers understand AWS charges, optimize costs, and address billing questions via self-service.
• Analyze escalation data and customer feedback to create self-service tools that deflect common billing questions and improve invoice acceptance rates.
• Drive product discovery with enterprise customers to develop intuitive solutions that support understanding, adoption, and cost optimization.
• Partner with engineering, UX, and data science teams to establish success metrics and align across AWS service teams, finance, sales, and support organizations.
• Work with customer support and technical account management to translate recurring challenges into product requirements and implement proactive systems that prevent escalations.
• Develop an outbound engagement model where product managers interact with customers through advisory boards, user research studies, and beta programs.
• Create feedback loops that inform product strategy and bring the voice of the customer into strategic planning and leadership reviews.
• Lead an organizational transformation from sales operations to a product solutions focus, including building a high-performing team across Technical Program Management, Product Management, and Sales Operations.
• Establish new ways of working, uplevel capabilities, and create mechanisms that help teams move fast and deliver impact.

Requirements

• Experience in team management.
• Experience leading engineering discussions around technology decisions and product strategy.
• Experience supporting large projects or programs from the ground floor.

Preferred qualifications

• 5+ years of team management experience.
• Bachelor’s degree in engineering, statistics, computer science, operations research, business analytics, information systems, or equivalent.

Compensation and benefits

• Salary: USD 197,900 - 267,800 per year.
• Sign-on payments.
• Restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line).
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

About the team

The AWS Billing and Cost Management team plays a mission-critical role in AWS’s success. Customers and partners depend on the team to calculate bills accurately, help them understand charges, and enable optimization opportunities. AWS service teams rely on the organization to develop and commercialize pricing plans, meter usage, provide analytics, and deliver timely invoices for revenue collection. Finance teams rely on reporting revenue, measuring program impact, and closing books, while sales teams operationalize private pricing agreements and support customer lifecycle events.

This role contributes to building world-class customer-facing product experiences on top of operational excellence, including maximizing how customers get value from AWS billing and cost management capabilities.