Sr. Product Manager

The Sr. Product Manager will help Global Payment Holding Company guide product development from concept through launch, while ensuring product performance supports broader business and profitability goals. This hybrid role in Charlotte, NC involves owning roadmaps and go-to-market packaging, including pricing, and partnering closely with delivery, technology, sales, and cross-functional teams to validate design and drive execution.

What you’ll do

• Define the approach and manage the end-to-end product development process through product launch, ensuring execution aligns with project plans for the most complex and unique initiatives.
• Where applicable, manage product P&L to support profitability for product initiatives.
• For the international segment, oversee complex product initiatives with typical annual revenues of approximately $500k or more.
• Own, manage, and communicate assigned product roadmaps, including collaborating with industry analysts for competitive analysis.
• Work with delivery, sales, and relationship management teams to determine prioritization, delivery costs, and market positioning aligned to investment themes.
• Develop and lead go-to-market packaging for assigned products, including packaging elements related to pricing.
• Partner with product marketing to build product marketing strategies tied to product objectives, costs, and value proposition.
• Review research with product marketing to quantify the value proposition inputs for pricing analysis and marketing collateral.
• Define pricing strategies for new and existing products using competitive pricing models, internal costs, value proposition metrics (including savings to clients and process costs), and market acceptance and adoption rates.
• Develop alternative pricing and business models, outlining benefits and presenting final pricing recommendations to executive management for adoption.
• Create comprehensive business cases using extensive analytical skills to translate complex data and unique product concepts into inputs for decision-making, prioritization, pricing, and client value proposition.
• Lead cross-functional collaboration with business leaders, sales, IT, legal, strategic marketing, and relationship management teams to define product goals, objectives, market positioning, and pricing strategies.
• Operate independently with latitude to determine methods and procedures for product strategy management.
• Maintain a structured, repeatable market research process using sources such as industry publications, analyst research, experiential research, and client surveys.
• Distill research findings into a maintained strategic planning approach that summarizes and communicates insights for the strategic product roadmap.
• Lead and oversee facilitation of client and internal workshops to define product concepts, requirements, objectives, and architecture decisions.
• Ensure workshop outcomes are documented in a format suitable for interactive review and feedback from clients and internal stakeholders, with timely follow-up action items as needed.
• Coordinate with product delivery and technology architecture to validate detailed design so product objectives and key requirements align with market needs and the business unit strategy.
• Provide design direction and testing support during execution, assisting delivery teams as needed for the most complex and unique product scopes.

What you bring

• Hospitality, restaurant POS experience and knowledge is a firm requirement for this role.
• Bachelor’s degree or relevant experience in lieu of degree.
• Minimum 10+ years relevant experience.
• Experience in similar business product services and/or external customer and market experience.

Compensation

• Annual Salary Range: $130,000-$150,000
• Annual Bonus Target: 10-15%

Benefits

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development, and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements

Preferred (bonus)

• Master’s Degree/MBA
• Experience in a software development environment or in a professional services role
• Prefer software or IT background (degree or experience)
• Prefer direct experience with software development, testing, and/or business analysis
• Prefer experience with Agile software products and delivery methodology

Location: Charlotte, NC (hybrid). Tags: #LI-JS1, #LI-Hybrid