Product Manager, Broadband

T-Mobile USA, Inc. is building out new Fiber products and value-added services, and this Product Manager, Broadband role will guide the work from strategy through release. You will own the lifecycle for moderately complex broadband platforms, setting direction, aligning teams on priorities, and helping ensure stability, performance, and operational readiness.

This hybrid position is based in Herndon, VA, with a focus on partnering closely with DevOps, Architecture, and Engineering to drive delivery and manage trade-offs across product and technical execution.

What you’ll do

• Own product strategy, roadmap, and execution for Broadband platforms, balancing customer needs with business objectives.
• Find growth opportunities using market research, customer insights, competitive analysis, and data-driven decision-making.
• Collaborate cross-functionally to define requirements, prioritize initiatives, evaluate ROI, and secure funding.
• Use voice-of-customer and customer feedback to guide development and feature prioritization.
• Maintain a customer-first approach, validating enhancements through user testing.
• Turn product strategy into detailed requirements, features, and user stories for development teams.
• Manage and prioritize product backlogs supporting 1 to 4 Agile/Scrum teams, balancing new features, technical debt, and production defects.
• Partner with DevOps, Architecture, and Engineering to support platform stability, technical performance, operational readiness, and timely incident resolution.
• Lead release planning, development priorities, testing, and deployment while making informed technical and business trade-offs.
• Track product health through dashboards, reporting, quarterly business reviews, and stakeholder updates.
• Run beta testing, pilot programs, and continuous improvement efforts to increase quality, adoption, and operational efficiency.
• Take accountability for production performance, resolution of critical issues, and communication with leadership and stakeholders.
• Build partnerships across Engineering, Finance, Legal, Marketing, Customer Support, and external vendors to deliver outcomes.
• Support product launches, including training, documentation, and adoption activities across teams.

What you bring

• Ability to communicate and influence across all levels of the organization.
• Platform Operations understanding, including performance metrics, monitoring tools, and reliability principles.
• Strong understanding of Agile, Scrum, and technical project delivery.
• Proven capability to analyze product data and translate insights into action.
• Experience managing multiple workstreams and competing stakeholder priorities.
• Skilled in writing clear, concise product documentation and user stories.
• Proficiency with Agile backlog/project management tools.
• Ability to drive execution across cross-functional technical teams.
• Bachelor’s degree plus 5 years of related work experience, or an advanced degree plus 3 years of related experience.
• 4–7 years of relevant Product Management experience in an agile software product development environment.
• 2–4 years of technical experience or deep collaboration with platform engineering, DevOps, or system architecture teams.
• At least 18 years of age and legally authorized to work in the United States.

Technologies

• Agile
• Scrum
• Agile/Scrum
• Agile backlog/project management tools

Compensation

• Salary range: USD 100,100 - 207,690 per year
• Total Target Cash Earnings Opportunity: $115,115 - $207,690
• National Base Pay Range: $100,100 - $180,600

Incentive eligibility

• In regular, non-temporary roles, eligibility for an annual bonus or periodic sales incentive/bonus, based on role.
• Corporate employees may be eligible for a year-end bonus set as a percentage of eligible earnings from the prior year.
• Certain Customer Care positions may be eligible for monthly bonuses based on individual and/or team performance.

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental, and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits, back-up care, and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D coverage, voluntary accident coverage, and voluntary life insurance
• Voluntary disability insurance and voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs

Hybrid work requirement

This is a hybrid position required to be working in-office at least 3 days a week.