Sr. Product Operations Lead

Responsibilities

• Process optimization: Work cross-functionally to document, standardize, and continuously improve product management operations.
• Cross-functional collaboration: Foster cooperation among product, engineering, design, marketing, and customer success to support understanding, coordination, and execution of product processes.
• Project management: Oversee timelines, resources, and interdependencies for product operational initiatives to ensure on-time releases.
• Data analysis and reporting: Define, develop, and monitor KPIs for operational efficiency and product performance; provide insights that are accessible to stakeholders.
• Data analysis and reporting: Analyze complex data to identify opportunities for process improvements and optimize resource allocation.
• Data analysis and reporting: Present findings to senior leadership and recommend strategies for improvement.
• Financial spend and investment tracking: Monitor product investment spend and report variances between plan, actuals, and adjusted forecasts; keep leadership informed on status and deviations.
• Customer insights: Develop and maintain a customer insights framework covering feedback, product usage, and owned products to guide business and product decisions.
• Risk management: Identify risks surfaced by product operations and KPIs; provide mitigation recommendations and track progress.
• Innovate: Pursue opportunities to improve and streamline processes.
• Continuous improvement: Identify and leverage AI capabilities to automate and enhance workflows.
• Leverage AI: Promote the use of AI tools to drive organizational insights and risk visibility.
• Coach: Advocate for and mentor the Product team to build skills and operate with focus and best practices.
• Training & development: Support onboarding and ensure the team has tools and resources to succeed.
• Empower: Guide on using AI to drive day-to-day efficiency and explore automation to reduce manual tasks.
• Product roadmap support: Assist in planning and prioritizing product initiatives to align operations with business goals.
• Stakeholder communication: Develop and share product reports, status updates, and presentations to internal and external stakeholders to ensure transparency.

Requirements

• Bachelor's degree in business, Product Management, Engineering, or related field (or equivalent experience).
• 5+ years of experience in product operations, product management, or a related field.
• Strong data analysis, visualization, and presentation experience.
• Familiarity with SQL, Python, R, or other programming languages.
• Proficiency with data visualization tools (Tableau, Power BI) and the ability to translate complex data into actionable insights.
• Solid project management skills with experience leading cross-functional teams and complex workflows.
• Excellent problem-solving and strategic thinking abilities, translating data into business decisions.
• Experience with product management tools (Jira, Trello, Asana) and data analysis tools (Excel, Tableau, Google Analytics).
• Strong written and verbal communication, with the ability to present complex information clearly.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Proven ability to collaborate across teams and drive results.
• Self-motivated with strong attention to detail and a passion for data-driven decision-making.

Technologies

• SQL
• Python
• R
• Tableau
• Power BI
• Jira
• Trello
• Asana
• Excel
• Google Analytics

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off
• 11 paid holidays
• Your Day Your Way
• Medical, Dental, and Vision options
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave after 6 months
• 100% Company-Paid Life Insurance and Short/Long Term Disability
• Nextech Luminary Peer Recognition Program
• Wellness Program with discounted premiums
• Employee Assistance Program with free counseling sessions
• Corporate discounts on retail, travel, and entertainment

Work Environment / Physical Demands

• 100% Remote within the United States
• Long-distance or air travel may be necessary
• Significant time spent at a computer workstation

Preferred Qualifications

• Knowledge of product analytics tools, trends, and best practices
• Familiarity with agile software development
• Knowledge of product lifecycle management tools and platforms
• Ability to influence without authority and drive cross-functional change
• Healthcare operations experience is a plus