Assoc-Digital Product Ops

Based in New York, NY with hybrid work arrangements, this entry-level Associate role in Digital Product Operations at American Express supports the adoption and ongoing operation of Hyperdrive, the enterprise platform for real-time data processing. The position collaborates with Product, Engineering, and internal teams to onboard customers and contribute to the platform's evolution.

Responsibilities

• Support the adoption and ongoing operation of Hyperdrive, American Express's enterprise platform for real-time data processing.
• Collaborate with Product, Engineering, and internal application teams to guide customers through onboarding and contribute to the platform's ongoing evolution.
• Gain hands-on experience in enterprise product management, stakeholder engagement, operational excellence, and delivering modern data products that enable real-time business capabilities across American Express.

Requirements

• Bachelor's degree. We welcome candidates from diverse academic backgrounds, including social and behavioral sciences, physical sciences, business, engineering, and computer science.
• 0–2 years of professional experience, including internships, in product management, product operations, technology, consulting, business analysis, customer success, project coordination, or other collaborative problem-solving roles.
• Strong analytical thinking with the ability to synthesize information, identify patterns, and solve complex problems.
• Excellent written and verbal communication skills, with the ability to explain ideas clearly and build productive relationships across technical and business teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated curiosity and willingness to learn technical concepts, software tools, and enterprise technologies.
• Comfortable working with data, documentation, and technical resources to investigate issues and support decision-making.
• A collaborative mindset, strong sense of ownership, and a desire to continuously learn and grow.

Technologies

• Hyperdrive
• Jira
• Confluence
• GitHub
• API documentation
• SQL

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Preferred Qualifications

• Internship or professional experience supporting software products, enterprise technology platforms, or digital operations.
• Familiarity with Agile product development practices and tools such as Jira or Confluence.
• Exposure to data analysis, reporting, or visualization tools through coursework, internships, research, or professional experience.
• Experience using or learning technical collaboration tools such as GitHub, API documentation, SQL, or similar technologies.