Associate, Product Operations

An Associate in Product Operations will support Chanel's Fashion After-Sales activities in Piscataway, NJ, assisting with daily product inspection, repair feasibility, repair organization, and quality control in collaboration with client relations, quality, and workshop teams.

Responsibilities

• Develop and implement improvements for repair workflows and stock handling within the After-Sales space, establishing process flows to sustain lead times for stock and client repairs.
• Maintain an accurate daily count of all items moving in and out of the repair workshop.
• Verify that finished repairs meet Chanel quality standards and collaborate with Artisan managers on repairs that fall short of criteria.
• Handle administrative tasks related to outbound repairs, including system steps and photographing repaired items.
• Coordinate outbound repair shipments and partner with the outbound logistics team on repair shipments and priority repairs.
• Periodically assist the Inventory Controller with cycle counts and physical inventory processes.
• Identify opportunities to improve efficiency within existing processes.

Requirements

• Minimum 1-2 years of related experience in operations, retail, or client-facing roles.
• Excellent verbal and written communication skills.
• Comfortable working with systems and data.
• Proficiency in MS Office.
• Bachelor's degree preferred.
• In-office work required: five days per week at the Piscataway, New Jersey location.

Technologies

• MS Office

Compensation

The base salary range for this position is USD 26 - 33 per hour. Base salary is one component of total compensation, with additional forms of variable pay and other incentives or perks potentially offered.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing, a two-week August office closure, and a wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership.
• Generous paid time off policies covering vacation, holidays, sick days, and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings including medical, dental, vision, virtual care options, flexible spending accounts, health savings accounts, and an employee assistance program.
• Life insurance, accidental death and dismemberment coverage, disability protections, health advocacy, international travel coverage, and commuter benefits.

About the Role

Chanel seeks an Associate to join the Fashion After-Sales Team in Piscataway, NJ. This position plays a key role within the After-Sales group, supporting day-to-day operations and collaborating with client relations, quality, and workshop teams on product inspection, repair feasibility, repair organization, and quality control. The ideal candidate will have one to two years of related experience.

You Are Energized By

• Working in a highly collaborative environment.
• Maintaining a strong attention to detail and a passion for product.
• Multi-tasking across projects in a fast-paced setting.
• Making decisions confidently when needed.
• Enhancing the client experience through careful work and coordination.
• Collaborating with motivated teammates.

What You Will Bring to the Team

• Excellent communication skills.
• Strong attention to detail and a passion for product.
• Understanding of the Chanel client experience and ability to work cross-departmentally.
• Ability to thrive in a team-oriented environment.

Position Logistics

• Minimum 1-2 years of related experience in operations, retail, or client experience roles.
• Excellent verbal and written communication skills.
• Comfortable working in systems.
• Proficiency in MS Office.
• Bachelor's degree preferred.
• In-office work required: five days per week at the Piscataway, New Jersey location.

Additional Information

Diversity and Inclusion

Chanel is committed to diversity and inclusion, fostering a respectful, empathetic environment. The company supports employee resource groups that promote a diverse, inclusive, and equitable community across the organization.

Chanel Community

Chanel Community encourages employees to contribute to and learn from communities. The company supports volunteering time off annually and matches employee donations to selected charities.

Sustainability

Chanel's Mission 1.5° focuses on climate action in line with the Paris Agreement. Employees are invited to participate in US sustainability efforts through organized task forces and initiatives at the corporate and division levels.

Arts and Culture

Chanel supports cultural engagement through the Chanel Culture Fund and related programs, including partnerships with leading art institutions and programs that promote creative talent.

Fondation Chanel

Fondation Chanel is dedicated to empowering women and girls worldwide, partnering with organizations to improve safety and autonomy for millions of women and girls over time.

Career and Leadership Development

Chanel offers in-house initiatives to support onboarding and leadership development, including programs such as Imagine Chanel People and Heart of Leadership, with blended online and live training through the Bloom platform.