Product Operations Associate, Upholstery

The Product Operations Associate supports the end-to-end product lifecycle by managing product data, driving SKU setup and maintenance, supporting launch execution, and improving operational workflows. This onsite role in Brooklyn focuses on maintaining accurate data for Made to Order (MTO) and Drop Ship (DS) assortments across merchandising, eCommerce, and operational systems.

Key Responsibilities

• Oversee workflows for Drop Ship (DS) and Made to Order (MTO), including SKU setup, ongoing maintenance, launch readiness, and CGI imagery requests for the West Elm brand
• Maintain, validate, and audit large sets of product data and item attributes to ensure accuracy across merchandising, eCommerce, and operational systems
• Detect, troubleshoot, and resolve product data discrepancies, SKU setup issues, and system-related errors through detailed analysis and cross-functional collaboration
• Act as a subject matter expert for MTO and DS SKU setup processes, item hierarchy structures, and operational workflows
• Execute and maintain product setup requirements, including SKU flags, configuration attributes, pricing updates, cost changes, and launch dependencies
• Partner with merchandising, product development, content production, eCommerce, and technology teams to support successful product launches and operational readiness
• Translate technical, system, and data-related issues into actionable insights and recommendations for business partners
• Perform data audits, validation exercises, and process reviews to support ongoing product data integrity and operational excellence
• Identify opportunities to optimize processes, improve automation, and create scalable operational improvements
• Support cross-functional initiatives involving merchandising and product data systems, including system enhancements, testing, and process changes

Required Qualifications

• 2+ years of experience in product operations, eCommerce operations, merchandising operations, retail operations, or data management
• Strong analytical, problem-solving, organizational, and communication skills
• Advanced proficiency in Excel and the Microsoft Office Suite, including experience working with large datasets, data validation, and reporting
• Experience maintaining or auditing product data, item attributes, SKU setup, or merchandising systems is preferred
• Familiarity with PLM, ERP, merchandising, or eCommerce platforms is preferred
• Ability to manage multiple workflows and deadlines in a highly cross-functional environment
• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience

Tools and Technologies

• Excel
• Microsoft Office Suite
• PLM
• ERP

Compensation and Location

Location: Brooklyn, NY (onsite).
Salary: USD 60,000 - 70,000 per year.

Benefits

• Generous discount on all WSI brands
• 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• Wellness program supporting physical, financial, and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series