Enterprise AI Product Manager

The Enterprise AI Product Manager leads the Commonwealth of Massachusetts’ AI Assistant product ecosystem, shaping how agents, integrations, and configurable AI solutions are planned, governed, and adopted across secretariats and agencies.

Role Overview

This position owns and advances the AI Assistant ecosystem, defining and executing platform product strategy, identifying high-impact use cases, and prioritizing a cross-agency roadmap. The role scales adoption and ensures measurable public value as the underlying technology and platform evolve.

The Enterprise AI Product Manager translates emerging capabilities into practical applications for state government while managing platform changes, migrations, and retirement of existing functionality to preserve continuity for users and agency solutions.

Key Responsibilities

• Define and maintain the long-term vision, strategy, and roadmap for the AI Assistant ecosystem.
• Translate evolving capabilities, including agents, integrations, workflows, and other emerging features, into practical state government applications.
• Identify and evaluate high-impact use cases across secretariats and agencies.
• Establish standards and patterns for addressing needs through shared enterprise capabilities, reusable solutions, or agency-specific configurations.
• Plan for and manage platform changes and feature deprecations to minimize disruption and preserve continuity for users and agency solutions.
• Align product priorities with executive branch strategic objectives and policy direction.
• Continuously refine the roadmap using user needs, stakeholder feedback, and evolving AI capabilities.
• Manage a structured process for agencies to propose new AI use cases and solutions.
• Evaluate opportunities based on user need, potential impact, feasibility, reuse potential, risk, accessibility, and implementation effort.
• Facilitate cross-secretariat decisions on sequencing, resource allocation, and trade-offs.
• Design and implement scalable product management processes, including use case intake and review; risk and compliance review coordination; pilot and experimentation frameworks; deployment and adoption playbooks; and performance monitoring and reporting standards.
• Establish procedures for responsible AI implementation in coordination with legal, security, accessibility, and policy stakeholders.
• Institutionalize repeatable processes that enable agencies to adopt AI tools in a structured, compliant, and measurable way.
• Develop guidance and operating models for agency-level AI product ownership and stewardship.
• Build executive-ready reporting frameworks that communicate product performance, impact, and risk posture.
• Synthesize data and insights into narratives for senior leadership, and recommend scaling, sunsetting, or refining AI use cases.
• Communicate trade-offs and strategic decisions under ambiguity.
• Partner closely with the Engineering Lead (technical feasibility, architecture, security), Enablement/Training Leads (adoption and change management), and vendors or external partners (platform capabilities and roadmap alignment).
• Coordinate with secretariats and agency leadership to align priorities and outcomes.
• Serve as a central point of ownership for enterprise AI product decisions, maintaining an understanding of platform provider capabilities, limitations, roadmap, release cycle, and deprecation plans, and representing Commonwealth product needs and priorities in vendor engagements.

Required Qualifications

• Eight (8) to ten (10) plus years of experience leading digital, platform, or enterprise product initiatives in complex organizations (public sector experience strongly preferred).
• Demonstrated experience prioritizing and scaling products across multiple business units or agencies.
• Proven ability to create and implement structured product management processes and governance frameworks.
• Strong track record defining metrics, measuring outcomes, and communicating value to executive stakeholders.
• Experience working with AI-enabled products, data-driven platforms, or emerging technologies.
• Experience balancing experimentation and innovation with enterprise risk management.
• Exceptional stakeholder management skills and ability to lead through influence.
• Strong analytical and decision-making skills under conditions of ambiguity.
• Excellent written and verbal communication skills, including executive-level reporting.

Minimum entrance requirements also apply:

• At least six (6) years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management.
• At least two (2) years of that experience must be in a project management, supervisory, or managerial capacity.
• Substitutions: a certificate may substitute for one (1) year of required experience; a Bachelor’s degree may substitute for two (2) years; a Graduate degree may substitute for three (3) years; and a Doctorate may substitute for four (4) years.

Location and Work Model

• Location: Boston, MA 02108 (hybrid)
• Primary work address: 1 Ashburton Place Boston, Massachusetts 02108
• Schedule: Monday through Friday, 9:00AM to 5:00PM EST
• Hybrid reporting: Yes, as needed

Compensation

• Salary: USD 102,855 - 158,640 per year (listed as 102,855.80 - 158,640.55)

About EOTSS

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. EOTSS oversees and manages enterprise technology, digital infrastructure and services, the Commonwealth Security Operations Center, and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees.

EOTSS provides digital services and tools that enable taxpayers, drivers, businesses, visitors, families, and other citizens to do business with the Commonwealth.

Mission

EOTSS provides technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

Benefits and Equal Opportunity

• Benefits: Comprehensive Benefits, including an outstanding suite of employee benefits that add to the overall value of compensation.
• Equal Opportunity: The Commonwealth is an Equal Opportunity Employer and does not discriminate on protected categories covered by applicable law.

Role Details

• Official title: Administrator VII
• Job: Information Systems and Technology
• Agency: Exec Office of Technology Services and Security
• Schedule: Full-time
• Shift: Day
• Openings: 1
• Bargaining unit: M99-Managers (EXE)
• Confidential: No
• Hybrid eligible: Yes
• Posting date: Oct 15, 2026, 1:07:53 PM