Gen AI Product Owner / Product Manager - Customer Operations AI Initiative

Lead the Customer Operations AI initiative and help drive enterprise transformation with a Gen AI product focus. This contract role is based in New York, NY with remote initially and a hybrid expectation, joining Information Consulting Services of Delaware Valley to deliver cross-functional product outcomes across technology modernization and large-scale change.

What you’ll deliver

You will own product strategy and delivery activities for an enterprise transformation effort, translating business needs into actionable plans for engineering teams. Your work will span Agile facilitation, backlog and requirements management, stakeholder alignment across departments, and executive communication to support successful delivery of the Customer Operations AI initiative.

Responsibilities

• Lead product ownership and delivery for large-scale enterprise transformation and technology modernization initiatives.
• Collaborate with business stakeholders, IT teams, technical teams, and legal and compliance partners, plus executive leadership, to define product objectives and priorities.
• Gather, document, and translate business requirements into epics, features, user stories, and acceptance criteria.
• Manage product backlogs, prioritize competing needs, and drive alignment across multiple departments.
• Facilitate Agile delivery processes and partner with engineering teams to support product development and implementation.
• Lead cross-functional initiatives tied to major system implementations, process improvements, and enterprise-wide organizational change.
• Influence stakeholders without direct authority, while managing competing priorities and complex requirements.
• Prepare and deliver executive-level presentations, project updates, and progress reports.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Drive stakeholder adoption of new technologies, systems, and business processes.
• Establish measurable success criteria, track product performance, and support data-driven decision-making.
• Evaluate emerging technologies to identify opportunities to improve business operations and product capabilities.

Requirements

• 5–10+ years of experience in Product Ownership, Product Management, and/or Project Management.
• Hands-on experience managing product requirements, roadmaps, backlogs, and Agile delivery processes.
• Proven experience leading large-scale enterprise transformation, system implementations, or technology modernization programs.
• Ability to collaborate across business, technical, legal, compliance, and executive stakeholder groups.
• Strong stakeholder management skills, including influencing decisions without direct authority.
• Experience translating business requirements into actionable deliverables for engineering and development teams.
• Ability to manage competing priorities, resolve stakeholder conflicts, and drive alignment across departments.
• Excellent executive communication, presentation, and relationship-building skills.
• Experience supporting organizational change management and driving adoption of new systems or processes.
• Provide specific examples of personally leading complex initiatives with measurable business outcomes.
• Strong analytical, problem-solving, and organizational skills.

Preferred qualifications

• Experience with AI, Generative AI (GenAI), or other emerging technologies.
• Experience managing data-driven products, analytics initiatives, or enterprise technology platforms.
• Familiarity with enterprise-scale Agile delivery frameworks, including SAFe.
• Experience working on initiatives involving multiple business units and external stakeholders.
• Demonstrated ability to quickly learn and implement new technologies.

Preferred certifications

• SAFe (Scaled Agile Framework)
• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM)
• PMI Agile Certified Practitioner (PMI-ACP)
• Certified Scrum Product Owner (CSPO) or equivalent Product Owner certification
• Project Management Professional (PMP)

Contract details

• Industry: Utilities / Energy
• Location: New York, NY
• Work arrangement: Remote initially; hybrid expectation
• Employment type: Contract
• Target start date: ASAP