Head of Product Design & Research, Supply Chain Digital Enablement

Responsibilities

• Define an end-to-end experience vision that speeds up and continuously improves the supply chain
• Champion simplicity, coherence, and usability across the portfolio
• Establish design principles and standards that balance usability, operational rigor, and scalability
• Build an in-house design practice from the ground up, including hiring the founding designers and researchers
• Define expectations, rituals, and ways of working within empowered product teams
• Create a culture of critique, curiosity, and craft excellence
• Make user research a continuous, trusted input into strategy and prioritization
• Promote rapid prototyping, experimentation, and validation
• Use insight and storytelling to influence product direction and executive decisions
• Build a scalable design system that accelerates delivery and improves consistency
• Define cross-product frameworks and shared UI patterns
• Reduce fragmentation across journeys, tools, and workflows
• Design across digital, operational, and support touchpoints
• Translate complex workflows into simple, human-centered experiences
• Ensure users experience one coherent, end-to-end supply chain ecosystem
• Define how AI supports exploration, prototyping, and insight generation
• Maintain strong ethical, quality, and human-centered standards
• Explore emerging AI-native interaction models

Requirements

• Bachelor’s degree in design, HCI, or related field, or equivalent practical experience
• 10+ years in product design, UX, or experience design with a strong portfolio of shipped digital products
• 5+ years proven success building and scaling design and research teams in complex, enterprise or B2B environments
• Strong capabilities across UX, interaction design, systems design, and visual design, with familiarity in service design
• Experience leading user research or working closely with dedicated researchers
• Track record shaping strategy with Product and Engineering leaders
• Experience building or scaling a design system
• Ability to design for multi-role, multi-touchpoint, or ecosystem products
• Familiarity with generative AI in design or research workflows
• Exceptional storytelling, facilitation, and communication skills

Benefits

• Medical benefits
• Financial benefits
• Other benefits

Pay range

USD 217,400 - 245,300 per year

Location

Atlanta, GA, United States (onsite)

Travel

0% - 25%

Relocation

Yes

Posting end date

July 31, 2026

About the role

The Coca-Cola Company is modernizing its North America Supply Chain through digital products that enable a responsive, scalable network spanning planning, sourcing, manufacturing, and fulfillment. The product organization relies on small, empowered teams that collaborate with Product and Engineering to define how the ecosystem looks, feels, and works. This role offers an opportunity to build the practice and set the experience vision from the ground up.

Our purpose and growth culture

We pursue an inclusive culture aligned with our purpose to refresh the world and make a difference. The environment emphasizes growth, continuous learning, and a mindset that values curiosity, empowerment, inclusivity, and agility. We believe culture is a key driver of performance and impact.

Leadership attributes

• Experience vision and clarity: Defines how experiences should work and feel, brings coherence to complex spaces, and helps teams see what excellence looks like.
• Builder of design talent and practice: Develops in-house design and research capability, elevates craft, and establishes a modern design culture.
• Influence and cross-functional leadership: Builds trust across Product, Engineering, and business teams, shaping strategy through insight and critique.
• Systems thinking and quality: Creates frameworks and patterns that ensure simple, unified, and scalable experiences with a high standard of usability.