Partner Manager, Product Operations

Own strategic post-onboarding relationships for real estate associations, MLS partners, and 3P integrated platforms while driving renewal outcomes and operational alignment.

Responsibilities

• Act as the primary strategic point of contact for external Real Estate Associations, MLS partners, and 3P integrated platforms.
• Create operational review rhythms and feedback channels with partner executive teams to assess relationship health and satisfaction.
• Represent partner needs internally and ensure alignment between external stakeholders and Product, Engineering, and Compliance teams.
• Own the end-to-end renewal lifecycle for MLS data licensing and Association form integration agreements.
• Work with the Industry Relations Team on licensing and procurement to align pricing structures, contract terms, and spend approvals ahead of renewal windows.
• Collaborate with the Vendor Management Office led by Product Operations to optimize vendor spend, identify cost synergies, and support budget governance across the Product Department.
• Continuously monitor partnership risk indicators to mitigate churn, address compliance bottlenecks, and maintain uninterrupted service for end users.
• Partner with the Forms & Compliance Integration operational team to oversee form updates, reduce administrative tooling friction, and meet MLS data audit requirements.
• Drive support and delivery for partner-related initiatives with Product, Product Marketing, and Engineering.
• Define KPIs and partner scorecards to track partner ROI and integration efficiency.

Requirements

• 5+ years of experience in Partner Management, Account Management, Partner Success, or Business Development within PropTech, SaaS, or Real Estate Technology platforms.
• Strong understanding of MLS data structures, REALTOR® association dynamics, and real estate form software (e.g., ZipForms, DocuSign, Dotloop, Glide).
• Proven background managing key accounts, driving complex contract renewals, and coordinating multiple stakeholders.
• Demonstrated ownership, thoroughness, proactivity, and ability to deliver cross-functional outcomes.
• Ability to translate technical and operational requirements between external partners and internal Product and Engineering teams.
• Exceptional written, verbal, and presentation skills, including experience presenting to Product leadership.

Technology

• ZipForms
• DocuSign
• Dotloop
• Glide

Benefits

• Participation in incentive programs (may include eligible cash, equity, or commissions).
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.

Location: New York, NY (onsite)
Salary: USD 113,000 - 126,000 per year