This onsite support role helps Product Management advance category growth and company sales and profit targets.

Support internal teams through product data changes and iterations with a customer experience focus, acting as an advocate for the voice of the customer
Identify and pursue process improvements that enable change across the organization and strengthen customer experience
Validate and process master data to ensure accurate, efficient SKU setup and maintenance
Collaborate with Product Managers, IT Developers, Digital Merchandising, Warehouse Operations, and other stakeholders to execute projects
Contact vendors to obtain product and/or marketing data as needed
Assist with onboarding new products and refining web presentation to meet content standards
Update systems to reflect product changes, including pricing and other enhancements
Create, update, and maintain documentation for processes and procedures
Provide ongoing support to Sales and Customer Service for pre- and post-order product needs
Assist with internal data collection and analysis to support department projects

Associates or Bachelor’s degree; or 1–2 years of related work experience
Motivated individual with strong organizational skills
Ability to multitask in a fast-paced environment
Resourceful approach, eagerness to learn, and strong attention to details and deadlines
Excellent written and verbal communication skills
Strong interpersonal skills and ability to work within a team and across departments
Proficient computer skills, especially MS Excel and data manipulation
Knowledge of PowerBI and other analytical tools; lean process improvement is a plus

Support Specialist, Product Operations

Job Description