Product Manager

JPMorgan Chase is strengthening its Digital Channels with a hands-on Product Manager for the Web Homepage, stationed onsite in Columbus. The role centers on crafting the homepage vision, strategy, and roadmap, while leading the full product lifecycle with cross-functional partners to deliver high-quality experiences for customers navigating the web.

Responsibilities

• Lead discovery work and market research to uncover customer solutions and weave them into the product roadmap
• Define the product strategy and vision that deliver tangible value to users
• Establish the framework and monitor key success metrics such as cost, features, risk posture, and reliability
• Own and evolve the product backlog to support the overall strategic roadmap and value proposition
• Drive product discovery through customer research, stakeholder input, usability testing, and market/competitive insights
• Own the homepage strategy and roadmap aligned to customer journeys, business priorities, and digital channel goals
• Translate insights into outcomes by defining problem statements, KPIs, and OKRs
• Lead cross-functional execution with design and engineering to deliver enhancements, experiments, and new capabilities
• Prioritize work using data, customer impact, risk/compliance considerations, technical effort, and business value
• Manage the product backlog including epics, user stories, acceptance criteria, and release planning to ensure timely delivery
• Optimize performance and engagement through analytics, experimentation, personalization, and iterative improvements
• Champion user-centric design with accessibility, clarity, and alignment to brand and channel standards
• Establish operating rhythms and communicate status, tradeoffs, and decisions
• Collaborate with stakeholders across lines of business, content, legal/risk, Ads Frameworks, and technology to align priorities
• Monitor trends in customer behavior and market dynamics to keep the homepage relevant and effective

Requirements

• 5+ years of product management experience in digital products, web experiences, or customer-facing platforms, or an equivalent domain
• Advanced knowledge of the product development lifecycle, design, and data analytics
• Proven ability to lead lifecycle activities from discovery through value management
• Experience defining and executing product strategy while driving day-to-day delivery with agile teams
• Strong analytical skills with data-driven decision making (funnels, engagement metrics, segmentation, experiments)
• Demonstrated success influencing cross-functional teams and senior stakeholders without direct authority
• Experience writing clear product requirements, user stories, and acceptance criteria
• Excellent communication skills that simplify complex topics and align teams around outcomes
• Strong customer experience mindset with a track record of delivering intuitive, high-quality user experiences

Technologies

• Content management systems (CMS)
• Experimentation platforms

Benefits

• Base salary
• Commission-based pay
• Discretionary incentive compensation
• Forfeitable equity
• Health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About Us

Chase is a leading financial services firm, helping a large portion of American households and small businesses pursue their financial goals through a broad product portfolio. The company aims to foster engaged, lifelong relationships by placing customers at the center of its work.

About the Team

The Consumer & Community Banking division serves Chase customers with services spanning personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. The unit leads in U.S. credit card sales and deposit growth and delivers widely used digital solutions, all while delivering high customer satisfaction. The Digital team focuses on creating innovative products and experiences that help customers access, share, and control their financial data to make informed decisions. It emphasizes innovation within the firm’s data sharing principles of security, customer control and convenience, and privacy.