Product Manager

Manulife John Hancock Retirement is hiring a Product Manager for its Product Transformation and Strategy team, where the focus is on research-driven ideation, clear product communication, and coordinated launches. This role supports the ongoing improvement of services and features across client segments while helping guide the project portfolio toward long-term strategy and differentiation.

What you’ll do

• Support the development and continuous improvement of Manulife John Hancock Retirement services and features, with emphasis on research, ideation, communication, and launches.
• Understand and support the vision for the project portfolio across all client segments.
• Act in a thought leadership capacity to stay ahead of trends, regulatory guidelines, and industry forces, including the technology shaped by these factors.
• Manage the new idea intake process for internal stakeholders, serving as a primary point of contact.
• Help explore ideas by applying relevant market research and customer feedback.
• Contribute to the creation of north star experiences and identify key differentiators aligned with product strategy.
• Support development of business cases and other product artifacts for approval, including drafting epic hypothesis statements to support analysis and exploration.
• Work with the Product Analysis team and SMEs as needed to understand impacts to systems, high-level requirements, and development costs.
• Support ongoing management of the portfolio roadmap and annual planning activities.
• Prepare reporting and regular updates for leadership.
• Support internal and external feature/capability rollout as needed, including execution of communication strategy and messaging aligned with market messaging, product strategy, and differentiation.
• Support creation and ongoing maintenance of product definition documents (including new and existing product catalog entries and definition documents), ensuring updates align with product deployments.

Requirements

• Bachelor’s degree; 5+ years of experience in the retirement industry.
• Creative, innovative thinker with a results-oriented approach.
• Knowledge of the retirement industry, competitive dynamics, and trends.
• Knowledge of channel-specific dynamics: broker/dealer, TPA, plan sponsor, participant.
• Knowledge of the ERISA and FINRA regulatory environment and DOL guidelines.
• Excellent communication and organizational skills.

Tech you’ll use

• Artificial intelligence (AI)

Compensation and location

Location: Boston, Massachusetts (hybrid)

Salary range: USD 92,475 - 160,290 per year

Benefits

• Health insurance, dental insurance, vision, and mental health coverage
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Pension/401(k) savings plans
• Global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law)
• Statutory leaves of absence
• Incentive programs and earn incentive compensation tied to business and individual performance