Product Manager

TEKsystems is building out its eCommerce Personalization team to deliver personalization product enhancements and support campaign operations that improve the customer experience. In this contract role, you will help turn business goals into requirements, manage delivery through QA and launch, and use data and experimentation to understand what drives stronger sales and engagement.

Role overview

As an Associate Product Manager, you will own personalization features end to end, from requirements through post-launch validation. You will partner closely with cross-functional teams, including internal Marketing and business stakeholders, to coordinate launch priorities and ensure campaigns are configured correctly, tested thoroughly, and delivered on schedule. The team has many personalization ideas and projects, and the work will focus on determining which experiences actually drive more sales and customer engagement.

What you will do

• Own personalization features and technical enhancements across requirements, development, QA, launch, and post-launch validation.
• Translate business needs into product requirements, user stories, and acceptance criteria.
• Manage JIRA tickets, track deliverables, follow up on dependencies, and drive projects toward completion.
• Coordinate testing and QA so experiences meet business requirements and quality standards.
• Provide consistent updates on project status, timelines, risks, and outcomes.
• Configure, manage, and maintain digital personalization campaigns and experiences using marketing technology platforms.
• Partner with Marketing and business teams to understand campaign objectives, requirements, and launch priorities.
• Monitor campaign execution, troubleshoot configuration issues, and coordinate resolutions with technical partners.
• Act as a reliable, service-oriented partner to internal customers across Marketing, Merchandising, Digital, and other business functions.
• Build strong stakeholder relationships by clarifying expectations and following through on commitments.
• Help translate business requests into actionable product or campaign requirements.
• Proactively identify opportunities to improve existing customer experiences, internal processes, and team workflows.
• Approach ambiguous or complex problems with curiosity, structured thinking, and a solution-oriented mindset.
• Learn new platforms, technologies, and analytical tools to expand capability for increasingly complex projects.
• Use available data, test results, and stakeholder feedback to help evaluate product and campaign performance.

Technologies

• JIRA
• sfmc

Team context: personalization coverage

• Personalizes the customer experience across the website.
• Decides what customers see on: Homepage
• Decides what customers see on: Product pages
• Decides what customers see on: My Account pages
• Decides what customers see on: Loyalty experiences
• Decides what customers see on: Product recommendations

Success metrics and questions

• Higher conversion rates
• More revenue per visitor
• Increased average order value
• Higher customer engagement
• More loyalty program participation

The role is expected to help answer which homepage experiences generate the most revenue, whether product recommendations increase purchases, which customer segments respond best to personalization, which projects should be prioritized next, and how to measure ROI through A/B testing.

Qualifications

• 24 years of experience in digital product management, eCommerce, marketing technology, campaign operations, or a related field.
• Experience coordinating or delivering digital initiatives involving multiple stakeholders.
• Ability to translate business needs into clear requirements, actionable tasks, and deliverables.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
• Demonstrated ownership and accountability, including proactively following through on commitments.
• Strong written and verbal communication skills, including communicating project status, risks, and next steps.
• Customer-service mindset with ability to build positive, trusted relationships with internal business partners.
• Comfort working through ambiguity, adapting to shifting priorities, and solving problems independently.
• Willingness and ability to learn unfamiliar tools, technologies, and business processes quickly.

Pay, benefits, and workplace

This is a fully onsite contract position based in Brooklyn, NY. The pay range is $40.00 to $45.00 per hour, with individual compensation depending on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related considerations. Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application timeline

This position is anticipated to close on Nov 6, 2026.

TEKsystems angle

TEKsystems helps retailers launch and measure personalization initiatives faster by providing product, analytics, experimentation, and engineering talent.