Product Manager

The Product Manager role at NICE is responsible for setting product strategy and guiding the ongoing roadmap for the Inform Recording Solution and selected large customer initiatives across the Inform portfolio. This position owns the vision and product direction, partners with key ecosystem players, and represents product needs to strategic customers while ensuring alignment between business case and delivery.

Role Focus

Own and drive the strategy for the Inform Recording Solution, including its core recording platform, resilience options, desktop applications, and APIs. In parallel, provide product direction for strategic customer solutions and key agency initiatives, translating customer and market inputs into prioritized roadmap outcomes.

Responsibilities

• Set and communicate a clear roadmap for the Inform Recording Solution, balancing customer needs, commercial opportunities, and engineering capacity.
• Define key upgrades and new capabilities for the next-generation roadmap, leading on the Inform Recording Solution and large customer initiatives.
• Own the Inform Recording Solution strategy, including its core recording platform, resilience options, desktop applications, and APIs.
• Own product direction for strategic customer solutions, including customer-specific solutions and key agency initiatives.
• Build and manage strategic partner relationships with key carriers and 911 CPE providers.
• Partner with 911 directors, operations managers, and records staff, plus user groups and field teams, to understand needs and test proposed solutions; convert feedback, RFP requirements, and competitor activity into prioritized requirements.
• Collaborate with development and operations teams, Product Owners, engineering, and QA to ensure requirements are clear and traceable through to release, while development teams own delivery.
• Support New Product Introduction so new Inform releases reach general availability with complete release notes, compatibility information, and documentation.
• Maintain current compatibility and availability information so sales engineers, account executives, service managers, and support can respond to common questions and RFPs without escalation.
• Join regular calls with strategic customers alongside the engineering lead and serve as the product voice in those accounts.

Requirements

• 3+ years in product management or a closely related role such as solutions architecture or technical product ownership, focused on enterprise or mission-critical software.
• Experience owning products installed and upgraded at customer sites, including servers, integrations, certifications, upgrades, and long support lifecycles.
• Working knowledge of enterprise infrastructure, including Windows Server, virtualization, databases, networking, and storage, and how these affect compatibility and supportability.
• Track record of building a roadmap from customer evidence and prioritizing against competing demands.
• Direct customer research that results in clear priorities and product improvements.
• Strong written and spoken communication, including the ability to write clear requirements and explain product direction to sales, support, and executive audiences.

Technologies

• Windows Server
• Virtualization
• Databases
• Networking
• Storage
• APIs

Benefits

• NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
• Fast-paced, collaborative, and creative environment, including internal career opportunities across multiple roles, disciplines, domains, and locations.

Advantage If You Have

• Experience in public safety, emergency communications, or government and justice markets, including 911 or radio environments.
• Experience with channel or OEM partnerships, large metropolitan or federal customers, or public safety records requirements such as FOIA, CJIS, and chain of custody.
• Knowledge of NG911 and i3, SIP and SIPREC, P25 radio, Text-to-911, or CAD integrations.
• Experience working with technology or telecom partners, such as carriers and 911 CPE providers.
• Familiarity with voice and screen recording, contact-center technology, CTI integration, or audio analytics.
• Experience with resilience and high-availability design, including server failover, remote-site recording, and long-term archive and storage.
• Experience with regulated or compliance-driven customers, including aviation, federal, or large metropolitan agencies.
• Experience taking releases through new product introduction to general availability.
• Experience planning migrations from customer-hosted systems to hybrid or cloud.
• Degree in a technical or business discipline, or equivalent experience.

Additional Details

• Location: Sandy Springs, GA (hybrid)
• Role type: Individual Contributor
• Reporting into: Director, Product Management
• Requisition ID: 11972