Product Manager- Claims & Disputes

The Product Manager for Claims and Disputes leads the full product lifecycle from concept through delivery, representing the voice of the customer to create scalable, high-quality solutions within JPMorganChase's Consumer & Community Banking Operations. This onsite role is based in Columbus, Ohio.

Responsibilities

• Develops a product strategy and vision that delivers meaningful value to customers.
• Guides discovery efforts and conducts market research to identify customer needs and translate them into the product roadmap.
• Owns, maintains, and evolves a product backlog that supports the overall strategic roadmap and value proposition.
• Establishes the framework to measure success and tracks key metrics such as cost, feature scope, risk posture, and reliability.

Requirements

• 5+ years of experience in product management or a related domain, or equivalent expertise.
• Advanced knowledge of the product development lifecycle, design processes, and data analytics.
• Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• A retirement savings plan.
• Backup childcare support.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated experience working within a highly matrixed, complex organization.