Product Operations

In San Francisco, Plaid is seeking a founding Product Operations Lead to establish the operational backbone of its product organization. You will define systems, cadences, and standards in collaboration with Product, Engineering, Design, and Product Marketing to enable fast, scalable product delivery within a hybrid work environment. This role centers on building the processes and tools that help cross-functional teams plan, execute, and learn together.

Responsibilities

• Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking, in close partnership with Engineering Operations.
• Design and run lightweight operating cadences such as planning cycles, product reviews, and execution check-ins.
• Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process.
• Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function operates effectively.
• Identify where automation, AI agents, and other new workflows can materially change how product work gets done, and translate those ideas into adopted capabilities.
• Partner with Product leadership to reinforce a high-performing product culture, both virtually (Product All Hands) and in-person (Bi-Annual Product Summits / Onsites).
• Build systems that capture and share high-quality product work (e.g., strong PRDs) and decisions across teams, helping raise the bar and accelerate learning.
• Longer-term, own Product Manager onboarding and ongoing enablement, ensuring PMs ramp quickly and understand how great product work gets done at Plaid.

Requirements

• 8+ years of experience in Product Operations, Program Management, or a similar role.
• Experience in fast-moving, product-led organizations with limited tolerance for unnecessary process.
• Strong systems thinker who can design operating models that scale without adding bureaucracy.
• Proven scrappy executor who takes ownership and gets things done.
• Comfort operating in ambiguity and building from a blank page.
• Clear, concise communicator with strong written and verbal skills.
• Strong product instincts and empathy for Product Managers and cross-functional partners.
• Prior technical experience and/or the curiosity to build a deep understanding of Plaid’s products.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan

Location

• San Francisco HQ (hybrid)
• Address: 1098 Harrison Street, San Francisco, California, 94103

Compensation

• Base salary: USD 162,000 – 237,000 per year
• Equity: Offers

Employment Type

• Full time

Department

• All Departments, Business Operations