Product Operations Analyst

Havi Supply Chain is seeking a Product Operations Analyst to help run and continuously improve the product issue operating model. In this hybrid role based in Chicago, IL, you will manage the end-to-end flow of post-launch product issues, from intake and triage through tracking, reporting, and operational coordination during incidents and escalations.

You will also collaborate closely with Product Management and Product Development teams to support product enhancements and new product development, bringing operational rigor to how work moves through teams and how product health is monitored over time. The salary range for this position is USD 85,000 - 98,000 per year, and the role requires 3+ years of experience.

What you will do

• Operate independently within defined processes and frameworks to support issue execution and improvement
• Proactively identify issues, risks, and opportunities to improve operations
• Manage priorities across multiple workflows and stakeholders while maintaining clear ownership
• Take ownership of assigned operational areas, ensuring accountable issue tracking, reporting, and follow-through
• Independently manage intake, tracking, and documentation of product issues within established operating processes
• Ensure issues are categorized, prioritized, and routed appropriately across teams
• Support timely documentation of severity, ownership, customer impact, and resolution status
• Monitor operational workflows to maintain process consistency and responsiveness
• Maintain dashboards, tracking tools, and reporting mechanisms to provide visibility into issue status and product health
• Monitor SLAs, identify operational risks, and escalate ownership or timeline concerns as needed
• Prepare recurring and ad hoc reporting on issue trends, incident volumes, operational performance, and product quality metrics
• Identify recurring patterns and systemic gaps, then recommend operational improvements
• Coordinate cross-functional activities during product incidents and escalations
• Track dependencies, action items, communications, and follow-through across stakeholders
• Support post-incident reviews by preparing documentation, capturing root causes, and tracking improvement actions
• Partner with Product Management and Product Development teams on product enhancement and new product initiatives
• Support operational analysis, process documentation, workflow design, and solution validation activities
• Assist with evaluating and implementing process optimization, automation, and emerging technology initiatives where appropriate
• Conduct research, gather insights, and translate business needs into operational or product improvement opportunities
• Contribute to cross-functional initiatives focused on scalability, efficiency, and product innovation

Qualifications

• 3–6 years of experience in product operations, business analysis, product support, supply chain operations, or related environments
• Strong analytical, organizational, and problem-solving skills
• Experience working with operational data, dashboards, reporting tools, and analytical platforms (including Excel, SQL, BI tools, etc.)
• Ability to independently manage multiple priorities and operate effectively in cross-functional environments
• Strong communication, coordination, and stakeholder management capabilities
• Demonstrated ability to identify process improvement opportunities and contribute operational recommendations
• Exposure to product development processes, workflow automation, or technology enablement initiatives is a plus
• Curiosity and interest in emerging technologies, process optimization, and operational innovation preferred

Tools and technologies

• Excel
• SQL
• BI tools

Benefits

• Inclusive employee resource groups
• Generous medical, dental, vision, and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model with flexibility
• Tuition reimbursement and student loan repayment assistance