Product Operations Lead

The Product Operations Lead in New York, NY onsite for Lululemon oversees the store's product strategy, directs inventory and back-of-house processes, and aims to deliver a superior guest experience while guiding inventory shifts on a daily basis.

Responsibilities

• Partner with store leadership to translate the product strategy into practical in-store execution.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy efforts in line with standard operating procedures.
• Execute product actions such as pull backs, consolidations, and repricing to maintain offering integrity.
• Engage the team in inventory management by creating a fun, productive shift atmosphere.
• Monitor stock levels and communicate findings to support a sell-through strategy and guest-ready product availability.
• Review daily business data and metrics, including sell-through analysis, to advise leadership on product focus or pricing for outlets.
• Participate in the store hiring process, including recruitment, candidate selection, onboarding, and training.
• Address performance concerns and support ongoing learning through direct feedback, coaching, demonstrations, and hands-on training.
• Foster a respectful and inclusive team environment by building supportive working relationships across staff.
• When serving as Supervisor on Duty, lead from the floor to ensure guests receive technical product education and a world-class experience.

Requirements

• Must be legally authorized to work in the United States.
• Must have the ability to travel to the assigned store using reliable transportation.

Benefits

• Extended health and dental benefits, including mental health coverage.
• Paid time off.
• Savings and retirement plan with employer matching.
• Generous employee discount.
• Access to fitness and yoga classes.
• Parenthood top-up benefits.
• Extensive catalog of development courses.
• Employee networks, mentorship programs, and leadership series.

What we look for

• Commitment to inclusion and diversity, valuing differences and fostering an inclusive environment.
• Integrity in actions, honesty, and ethical conduct.
• Adaptability and agility to navigate uncertainty, adjust priorities quickly, and recover from setbacks.
• Leadership orientation with the ability to motivate, empower, and develop others.
• Strong collaboration and teamwork, seeking diverse perspectives to achieve shared goals.
• Decision making and problem solving, identifying improvements and making timely, effective choices.
• Planning and organizing, delivering work in a structured and efficient manner aligned with priorities.
• Effective interactive communication, clearly conveying information and actively listening.

Work context

• Work involves moving throughout the store, at times in front of guests with bright lights and loud music, and at other times in the back of house with limited daylight.
• Work is performed as part of a team, sometimes independently, and may involve using computers or other technical devices.
• Occasionally lift and move boxes weighing up to 30 lbs (13.6 kg) or use ladders to access materials.
• For experiential stores with food and beverage service, may involve operating industrial kitchen equipment and exposure to heat to prepare food or beverages.