Product Operations Manager

Sephora seeks a Product Operations Manager to design, run, and continuously refine the operating model for Product Management and UX across web, mobile, and in store experiences.

Responsibilities

• Own the Product and UX Operating Model. Drive clarity, consistency, and scale across product ways of working by managing operating rhythms, workflows, governance, standardized artifacts, release enablement, onboarding, training, and communications.
• Lead AI Enabled Process Improvements. Identify and apply AI tools and practices to reduce manual effort, improve information quality, boost team productivity, and support faster, better product and operational decisions while preserving trust, governance, and compliance.
• Manage Systems of Record. Own platforms such as SharePoint, Teams, Confluence, and JIRA integrations to ensure information is discoverable, current, and reliable across all teams.
• Drive Cross-Functional Adoption. Communicate, document, and reinforce standardized ways of working across Product, UX, Engineering, Program Management, Finance, Business, and Governance partners through practical examples and operational support.
• Act as Connective Tissue Across Teams. Serve as a key alignment partner, clearly communicating intent, value, and impact to drive shared understanding and adoption of operational improvements.
• Strengthen Team Culture. Champion a strong, inclusive team environment through onboarding experiences, training programs, shared rituals, and recognition celebrations.

Requirements

• 6–8 Years of Operational Experience
• AI Fluency with Sound Judgment
• Systems Thinking and Cross-Functional Influence
• Outcome-Oriented Mindset
• Strong Communication Skills
• Bachelor's Degree or Equivalent Professional Experience

Technologies

• SharePoint
• Teams
• Confluence
• JIRA

Benefits

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.
• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance. You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks. Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.