Product Owner

Join John Hancock Life Insurance Company (U.S.A.) as a Product Owner on a remote team focused on turning US Retirement strategic priorities into practical, Agile delivery plans. You will collaborate closely with Product Managers, Business Analysts, UX/Design, Operations, engineering, QA, and business stakeholders to help ensure outcomes are measurable and aligned to customer needs, business goals, and enterprise priorities.

What you’ll do

• Own and prioritize the squad backlog, translating business needs into clear user stories with detailed acceptance criteria.
• Ensure user stories are well-defined, properly scoped, and ready for development team intake.
• Partner with stakeholders and delivery teams to refine requirements and deliver customer-centric solutions.
• Support Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, and provide ongoing clarification to delivery teams.
• Define test scenarios and acceptance criteria, collaborate with QA, and participate in User Acceptance Testing (UAT) to support quality delivery.
• Serve as the primary liaison between business stakeholders and the delivery team by managing priorities, risks, dependencies, and issue resolution.
• Lead or support initiatives such as business process transformation, platform implementations, plan conversions, or data migration efforts, ensuring business requirements and operational impacts are fully understood.
• Analyze business processes, data flows, operational impacts, and cross-functional dependencies to support successful solution delivery and implementation readiness.
• Coordinate testing, validation, deployment readiness, and post-implementation support to help ensure successful business outcomes.
• Communicate progress, risks, decisions, and delivery milestones clearly to relevant stakeholders.
• Drive continuous improvement using feedback, metrics, lessons learned, and iterative delivery practices.

What you bring

• Minimum 5 years of experience in product, business analysis, operations, project delivery, or related business functions, including 2+ years supporting Agile/SAFe teams as a Product Owner, Business Analyst, or similar role.
• Experience owning and prioritizing backlogs, developing user stories, and supporting end-to-end delivery.
• Strong skills in stakeholder management, communication, facilitation, and problem-solving.
• Demonstrated ability to manage complex business and technology dependencies across multiple teams.
• Experience supporting requirements gathering, UAT, release readiness, implementation, and post-production support.
• Experience supporting business transformation, platform modernization, conversion, migration, or implementation initiatives is preferred.
• Knowledge of business process analysis, operational impacts, data mapping, data validation, reconciliation, and implementation of readiness activities is a plus.

Compensation and benefits

Salary range: USD 92,475 - 160,290 per year.

• Health insurance, dental, mental health, and vision
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans, including pension/401(k) savings plans and a global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time each year
• Statutory leaves of absence
• Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance

Working arrangement

Remote

How John Hancock supports you

• Empower you to learn and grow the career you want.
• Recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of a global team, support you in shaping the future you want to see.