Product Owner

Product Owner owns NDA Solutions platforms, sets the roadmap, and ensures reliable reporting through tight partner management, data quality, and clear release governance.

Responsibilities

• Act as the primary business owner for NDA platforms, ensuring each supports reporting, operations, and data quality objectives.
• Maintain a prioritized enhancement roadmap based on input from operators, distributors, Members, Suppliers, and internal users, including clear trade-offs.
• Drive system simplification by consolidating overlapping systems into a coherent experience.
• Own newly implemented platform progress from launch to dependable
• Serve as the main point of contact for technology partners covering enhancement requests, issues, testing, implementation status, and platform updates.
• Lead evaluations, renewals, and statements of work, holding partners to agreed scope, timelines, and service levels.
• Translate business needs into requirements and acceptance criteria, coordinating testing and rollout.
• Accept or reject releases against the acceptance criteria agreed up front.
• Run recurring stakeholder meetings, including agendas, action item tracking, and decision communications.
• Define what success means for significant releases and report afterward on whether outcomes were achieved.
• Operate daily, weekly, and monthly validations to keep platform data complete, timely, accurate, and ready for reporting.
• Oversee the mapping and reconciliation steps that support reliable reporting.
• Chase missing, late, incomplete, or inaccurate submissions, identify root causes, and drive corrections with distributors and other data providers.
• Audit incoming files and data sources, troubleshoot file errors, and coordinate corrections and resubmissions.
• Escalate items that may impact reporting accuracy, operational visibility, supplier programs, or business decisions.
• Maintain master data integrity across product, distributor, operator, and Member attributes, owning data standards, documentation, governance procedures, and quality thresholds.
• Partner with the data team to keep definitions, metrics, and thresholds consistent across UniPro reporting.
• Validate new reports, dashboards, and calculations before release; spot check live reporting against source data; automate recurring checks where possible.
• Own the support model: manage support inboxes, triage expectations, response times, and escalation paths to the technology partner.
• Investigate and resolve platform, workflow, and access issues.
• Log, prioritize, and manage open tasks in Monday.com to keep priority and status visible.
• Onboard distributors, operators, and units; confirm data flow and reporting correctness; manage offboarding and distributor transitions to keep reporting continuous.
• Support access requests and permissions aligned with UniPro standards, and provide training, documentation, and change communication so users are ready.
• Represent business unit data standards and requirements in conversations with distributors, operators, Members, Suppliers, and partners.
• Back up the counterpart Product Owner to cover absences, peak periods, or turnover.
• Keep documentation, runbooks, and standards current so a peer can pick up work without a handover conversation.
• Work to a shared set of data standards and definitions across business units; raise differences for resolution rather than maintaining variants.
• Support platforms for other UniPro business units and shared services as needed, including taking on or handing off platforms as the portfolio changes.
• Report to the Vice President, Member Technology and work directly with NDA leadership on business priorities.

Requirements

• Bachelor’s degree in Business, Information Systems, Data Management, a related field, or equivalent experience.
• 3 to 6+ years in data operations, data quality, analytics support, product ownership, or systems administration.
• Experience owning or administering an enterprise platform for the business: gathering requirements and managing an enhancement backlog.
• Experience working with POS data, operational data sets, large-scale data feeds, and reporting systems.
• Strong analytical and problem-solving skills, including the ability to trace a reported number back to its source data and assess reporting readiness.
• Strong attention to detail, including the habit of chasing data anomalies to root cause rather than patching symptoms.
• Ability to manage multiple priorities and meet deadlines while keeping commitments transparent.
• Clear communication with technical and non-technical stakeholders, including declining requests and explaining trade-offs.
• Willingness to work as one of a pair: document for a peer, cover during absence, and adopt shared standards over locally preferred ones.

Technologies

• Monday.com
• Microsoft 365
• Snowflake
• SQL

Nice to Have

• Foodservice distribution or a related industry.
• Enterprise data platforms, reporting systems, or SFTP-based data exchanges.
• Validating reports, analyzing discrepancies, and troubleshooting data quality issues.
• Writing requirements, acceptance criteria, and release communication.
• Working with a software vendor or implementation partner on scope, delivery, and escalation.
• Working knowledge of SQL or comparable query tools.
• Understanding of data privacy and security considerations for Member and Supplier data.
• Experience with platforms used today, including Microsoft 365, Snowflake, and Monday.com.

Practical Details

• Location: Atlanta, GA (hybrid).
• Fully remote may be considered for the right person.
• Occasional travel, under 10%.
• Occasional work outside normal hours to support projects or issues.
• Other duties as assigned.