Product Owner, Automation & Innovation

GAINSCO Auto Insurance is hiring a Product Owner, Automation & Innovation to drive transformation in how work gets done across the organization. This role owns the roadmap for AI, intelligent automation, and process transformation initiatives, leading efforts from discovery and pilots through scalable delivery.

Location and Work Style

• Richardson, TX (hybrid)
• Hybrid work arrangement

Role Summary

The Product Owner, Automation & Innovation builds and manages a roadmap of AI, intelligent automation, and process transformation opportunities. The position leads discovery through pilots and supports scalable implementation, with a focus on measurable outcomes and value realization.

Key Responsibilities

• Develop and prioritize a roadmap of AI, automation, and process transformation opportunities aligned with business strategy.
• Partner with business leaders to identify high-value problems, define measurable outcomes, and create business cases for proposed solutions.
• Lead discovery workshops, design-thinking sessions, proofs of concept, pilots, and minimum viable products using a test-and-learn approach.
• Coordinate with business and technology teams to deliver solutions including generative AI, intelligent automation, digital workflows, document intelligence, self-service, and decision support.
• Translate business needs into product requirements, user stories, acceptance criteria, success metrics, and adoption plans.
• Monitor adoption, operational impact, customer outcomes, and value realization while supporting governance, security, scalability, and responsible AI practices.
• Build cross-functional alignment, support organizational change, and champion innovation and continuous improvement across the company.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Technology, Insurance, or a related field (required).
• 5+ years of experience in Product Management, Product Ownership, Customer Experience, Business Analysis, or a related role (required).
• 3+ years of experience within Property and Casualty insurance, preferably non-standard auto insurance (required).
• Experience working in Agile and Scrum environments and partnering with technical teams across the product development lifecycle.
• Experience gathering requirements, writing user stories and acceptance criteria, prioritizing initiatives, and managing product backlogs.
• Strong understanding of auto insurance operations, including underwriting, billing and collections, policy administration systems, insurance regulations, enterprise content management, and phone systems.
• Experience using data and analytics to identify opportunities, set priorities, measure outcomes, and support business decisions.
• Experience with analytics platforms: Power BI, Tableau, Adobe Analytics, or Google Analytics.
• Strong product vision, strategic thinking, and business analysis capabilities.
• Proven ability to lead complex, cross-functional initiatives and deliver predictably.
• Ability to influence decisions, build alignment, and lead without direct authority.
• Strong analytical skills to develop business cases, ROI analyses, and value realization plans.
• Excellent communication and stakeholder management skills, including presenting strategy, priorities, risks, and outcomes to leaders at all levels.
• Curious and innovative mindset with a willingness to challenge assumptions, test new ideas, and learn from results.
• Ability to balance innovation with scalability, security, governance, regulatory requirements, and responsible AI practices.
• Strong focus on delivering measurable business, operational, employee, and customer outcomes.

Technologies

• Power BI
• Tableau
• Adobe Analytics
• Google Analytics

Benefits

• Hybrid work arrangement
• Excellent benefits package: medical & dental, vision insurance, life insurance, short term, and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO + Paid Company determined Holidays