Product Owner - Payments Modernization

The Product Owner for Payments Modernization at MassMutual will define vision, priorities, and roadmaps for the Payments Modernization domain and lead a multi-year transformation with executive engagement. This hybrid role is based in Springfield, Massachusetts.

Overview

MassMutual offers a purpose-driven career that emphasizes long-term impact over short-term outcomes. You will work alongside exceptional colleagues and have opportunities to grow professionally and personally, contributing to a mission to help people secure their futures and protect the ones they love. The culture centers on mutual support, valuing individuals, and celebrating diversity.

The Opportunity

As a Product Owner within Shared Services & Enablement, you will shape the long-term strategy across enterprise domains with a focus on Payments Modernization. You will define vision, investment priorities, and roadmaps, and drive measurable business outcomes and value realization. The role requires a strong executive presence and regular engagement with senior and executive leadership.

The Team

The Shared Services & Enablement Team collaborates across the enterprise to drive engagement strategy. The Product Owner will articulate the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role combines strategic thinking, cross-functional leadership, product planning, and operational alignment to ensure large-scale initiatives deliver future-ready capabilities that elevate the service experience.

Impact

You will lead a multi-year transformation to modernize the payment ecosystem, consolidating legacy systems and delivering modern, scalable, and secure payment capabilities for internal and external stakeholders. The domain benefits from familiarity with banking, financial services, or treasury concepts, including payment processing, reconciliation, and governance. You will define and own the what and why for your domain, ensuring investments align with business strategy and deliver measurable value. You will engage regularly with executive leadership to present strategy, influence decisions, and showcase results. Success is measured by clearly defined domain strategies, tangible business value, strong executive alignment, and simplified, scalable ecosystems.

Key Responsibilities

• Own domain strategy, vision, and roadmaps
• Define and track value realization and business outcomes
• Own prioritization, sequencing, and tradeoffs
• Recommend investment decisions and strategic direction
• Present strategy and outcomes to executive leadership
• Drive alignment across Operations, Technology, Finance, Risk, Legal, and Compliance

Minimum Qualifications

• Bachelor’s degree or 10+ years of work experience in business consulting or project management in lieu of degree
• 8+ years of experience in product ownership, strategy, or transformation leadership

Ideal Qualifications

• Strong executive presence and communication skills
• Experience in digital ecosystem or payments transformation
• Strong understanding of financial services or treasury processes
• Proven ability to drive measurable outcomes
• Experience influencing executive stakeholders

What You Can Expect at MassMutual

MassMutual offers meaningful work within a purpose-driven organization that prioritizes long-term impact. In this role you can anticipate:

• Clear areas of ownership and accountability, with work aligned to company and customer outcomes
• A collaborative environment where diverse perspectives are welcomed
• Access to learning, development, and internal networks that support ongoing growth
• Employee-led communities and forums that foster connection, learning, and inclusion
• A culture grounded in integrity, responsibility, and stewardship, supported by a legacy and a future-focused mindset

Salary

Salary Range: $134,400-$176,400