Project & Product Operations Associate

Newtown Savings Bank’s Project & Product Operations Associate sits at a crossroads of PMO rigor and practical product stewardship, supporting governance for enterprise tools while steering change across functional teams. Based in Newtown, CT with a hybrid arrangement that includes one remote day per week, the role aims to strengthen PMO execution, manage inventory governance for tech assets, and drive process improvements that align with regulatory and business priorities.

Responsibilities

• Coordinate and assist on medium to large internal projects and cross‑functional initiatives covering technology platforms, operational systems, and process enhancements.
• Support PMO execution through planning, scheduling, dependency tracking, risk and issue management, escalation, and status reporting across multiple concurrent programs.
• Assist with internal product ownership and lifecycle activities for enterprise tools and platforms, including requirements gathering, backlog support, testing coordination, release readiness, and post‑implementation reviews.
• Support organizational change management efforts via stakeholder analysis, communications planning, training coordination, readiness assessments, adoption measurement, and reinforcement activities.
• Create and maintain project documentation such as schedules, workflows, decision and issue logs, risk assessments, and standard operating procedures.
• Analyze project performance, operational data, and user feedback to identify gaps, inefficiencies, or risks, and propose data‑driven improvement actions.
• Collaborate cross‑functionally with business partners to ensure initiatives meet governance requirements, regulatory expectations, and business priorities.
• Support end‑user readiness and enablement through training coordination, onboarding support, knowledge transfer, and post‑deployment monitoring.
• Exercise independent judgment to balance project demands with operational responsibilities, and escalate risks or issues as appropriate.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Management, or a related field.
• 0–3 years of experience in project coordination, operations management, systems support, product support, or a related cross‑functional role.
• Demonstrated ability to multi‑task effectively.
• Proven ability to own and sustain ongoing operational responsibilities in parallel with project work.
• Strong written and verbal communication skills, with the ability to convey complex information to both technical and non‑technical audiences.
• Strong analytical, organizational, and problem‑solving skills, with meticulous attention to detail and follow‑through.
• Ability to exercise sound judgment, identify risks or dependencies, and proactively recommend improvements.

Benefits

• 401(k)
• Medical benefits
• Paid time off
• Short- and long‑term disability programs

Enterprise Equipment & Infrastructure Inventory Management

• Own and oversee the ongoing operation, accuracy, and governance of the Bank’s enterprise equipment and infrastructure inventory.
• Maintain accurate, timely, and audit‑ready inventory records across the asset lifecycle, including acquisition, deployment, transfer, and retirement.
• Serve as a functional owner for inventory management processes and supporting tools, governing changes, access, data standards, and issue resolution.
• Partner with IT, Operations, Finance, and Compliance to support asset tracking, refresh planning, cost visibility, risk management, and audit inquiries.
• Develop reporting and metrics related to inventory status, accuracy, and lifecycle trends, and recommend improvements to controls or processes as needed.
• Ensure inventory management practices align with internal controls, regulatory expectations, and audit requirements, and serve as a primary point of contact for inventory‑related inquiries or reviews.

PMO & Operational Maturity

• Support the standardization and continuous improvement of PMO practices, templates, and reporting.
• Provide functional guidance, knowledge sharing, or informal mentoring to peers or less‑experienced staff, contributing to overall PMO effectiveness.