Lead store process execution in an omni-channel retail environment while supporting the team’s selling behaviors and customer experience.

Treat customers and employees with respect and help maintain a positive work environment.
Promote customer loyalty by educating customers about loyalty programs.
Role model brand selling behaviors with every customer to support an exceptional customer experience.
Support the sales leader during non-peak hours with the customer as the primary focus.
Collaborate with store leadership and employees to ensure assigned work tasks are completed on time and efficiently.
Build and share expertise in the product lifecycle.
Complete work before or after store operating hours, including opening and/or closing checklists.
Leverage omni-channel practices to deliver a frictionless customer experience.
Ensure all compliance standards are met.

Embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
Provide clear and direct communication of expectations.
Use technology effectively to engage with customers and the team to meet goals.
Show interest and initiative in continuous improvement and growth.
Work a flexible schedule as needed, including holiday, evening, overnight, and weekend shifts.
Move around the sales floor, stockroom, and office; lift up to 30 pounds.

Support the store leadership team by performing functional tasks as assigned.
Act as a role model for employees to support selling behaviors and task execution in areas of expertise.
Lead processes, execute tasks, and maintain productivity to help meet store goals.
Work with leadership to role model and teach the team to drive behaviors that deliver a best-in-class customer experience.

Merchandise discount: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet for all employees.
Paid Time Off: one of the most competitive PTO plans in the industry.*
Volunteer time: up to five “on the clock” hours each month to volunteer at a charity of your choice.*
401(k): extensive plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Insurance: medical, dental, vision, and life insurance.*

Benefits at Gap: See more of the benefits we offer.

Retail Supervisor, Full Time, Product Operations

Job Description