Security Systems Product Manager

Apple’s Global Security team is modernizing global crisis management and threat intelligence capabilities. As a Security Systems Product Manager for crisis management technology, you’ll help deploy and improve emergency communications, threat monitoring, and operational response systems used during live, high-tempo incidents. This onsite role in Austin, TX brings together engineering, intelligence, and IS&T partners to evolve platforms with automation, artificial intelligence, and more efficient operations.

What you’ll do

• Support live crisis response operations by providing technical expertise and platform administration during high-tempo incidents.
• Lead deployments for technology solutions supporting crisis management, threat monitoring, emergency notifications, and operational response capabilities.
• Manage and optimize crisis management and threat intelligence platforms, integrations, workflows, and data feeds.
• Drive innovation through automation, AI-focused workflows, operational efficiency improvements, and system modernization.
• Deliver measurable automation gains across systems and processes.
• Improve alert accuracy and ensure resiliency.
• Own strategic technology roadmaps and contribute to long-term capability planning for Global Security.
• Create business requirements documents (BRDs), operational workflows, and implementation plans for new technologies and system enhancements.
• Identify gaps, risks, inefficiencies, and quality issues across systems, processes, and operational workflows.
• Coordinate cross-functional technology projects through the full software development lifecycle.
• Build strong partnerships across Global Security, IS&T, Engineering, and external vendors to continuously improve operational capabilities.

Minimum qualifications

• 10+ years of experience in project management, crisis communication technology, or security systems, including 8+ years deploying business process solutions.
• 8+ years of experience in project management, crisis management technology, or security systems.
• 5+ years deploying solutions for business process enablement.
• Deep understanding of software development lifecycles (SDLC) and project methodologies (e.g., Agile, Waterfall).
• Proven ability to own product roadmaps, align stakeholders, and apply prioritization frameworks.
• Track record of translating business requirements into technical workflows to ship features.
• Ability to measure and communicate program maturity and impact.
• Exceptional communication and diplomacy skills, including presenting complex information to leadership and building consensus across competing priorities.
• Track record of successfully delivering multiple complex projects concurrently.
• Proficiency with project management tools and iWork.
• MBA or MS degree.
• BA/BS degree.

Preferred / relevant experience

• Experience administering or deploying geospatial risk and emergency communication platforms (for example, Everbridge and Visual Command Center).
• Experience integrating AI-enabled workflows, MCPs, and data stores to enhance business operations.

Technologies you may work with

• Everbridge
• Visual Command Center
• AI-enabled workflows
• MCPs
• iWork
• SDLC
• Agile
• Waterfall

Note: This role is dedicated to advanced emergency communication and intelligence platforms and does not support standard physical security technologies such as cameras or access control.