Senior Manager - Product Operations & Strategic Initiatives

Join American Express in the Amex Ads organization as a Senior Manager focused on Product Operations and Strategic Initiatives. This hybrid role in New York, NY supports product teams by strengthening launch execution, scaling product management processes and tools, and enabling strategic planning across cross-functional stakeholders.

You will report to the Vice President, Amex Ads Product & Operations and play a key role in coordinating the end-to-end launch of new advertising products, while helping the Amex Ads Product team improve how it plans, delivers, and governs work. Compensation includes a competitive base salary range of USD 103,750 to 174,750 per year.

What you’ll do

• Coordinate the end-to-end launch of new advertising products from planning through readiness.
• Lead cross-functional initiatives across Product, Technology, Legal, Compliance, Go-to-Market, Sales, and other teams, aligning on strategy, launch plans, timelines, responsibilities, and key decisions.
• Support the Amex Ads Product team in scaling through improvements to product management processes and tools.
• Lead annual planning and help drive operational clarity for product delivery.
• Manage technology budgets and oversee relationships with third-party vendors.
• Develop executive presentations covering product strategy and delivery progress.

What you’ll bring

• 4+ years of experience in product operations, program management, business operations, consulting, product management, or a related field.
• Proven ability to lead complex, cross-functional initiatives, including managing plans, dependencies, risks, and stakeholders.
• Exceptional attention to detail and capability to manage multiple priorities at once.
• Familiarity with product development lifecycles, including Agile methodologies and sprint planning.
• Strong analytical and problem-solving skills, with comfort working through ambiguity and turning complex challenges into actionable plans.
• Executive-ready communication and presentation skills, with the ability to influence senior leaders and partner teams.
• Proficiency in PowerPoint and Excel, plus experience with project management tools such as Jira, Confluence, and AirTable and familiarity with AI-enabled productivity tools.
• Experience developing business cases, operating models, and scalable processes.
• Experience in digital advertising, commerce media, or advertising technology (adtech).
• Experience managing budgets, tracking forecasts, and supporting investment decisions.
• Experience managing third-party technology partners.
• Experience leading governance and compliance approval processes.

Benefits

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.