Senior Product Manager, Fraud

Upgrade is hiring a Senior Product Manager, Fraud to lead fraud infrastructure initiatives across detection, integrations, and consumer verification.

Responsibilities

• Lead product development for Upgrade’s fraud infrastructure, covering fraud detection, models, third-party data integration, and consumer verification measures
• Drive cross-functional product decisions and manage tradeoffs across conversion, fraud prevention, information security, and operational considerations
• Partner with the fraud management team to monitor relevant fraud KPIs and drive continuous improvements
• Act as product owner for scrum teams shipping fraud platform enhancements
• Assess, prioritize, and drive implementation of new third-party data and software integrations
• Collaborate with operations to monitor, troubleshoot, and resolve issues

Requirements

• Strong expertise in fraud strategies, models, data sources, and fraud infrastructure in a Fintech environment (preferred)
• 5-7 years of product management experience in a fast-paced, entrepreneurial environment
• Comfort working with product development tools, SQL, web analytics, and A/B testing software
• Experience integrating third-party APIs and solutions
• Ability to lead and resolve questions and conflicts across organizational stakeholders

Technologies

• SQL
• Web analytics
• A/B testing software
• Third-party APIs

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health and wellness initiatives

Location and Work Setup

• San Francisco, CA (hybrid)

Work Environment and Conditions

• Work is performed indoors in a fast-paced environment with the need to manage multiple priorities and meet established workflows, schedules, and service expectations
• Requires accurate input, retrieval, and exchange of information using digital systems to support operational and customer service objectives
• Involves receiving and exchanging information with customers, peers, supervisors, and cross-functional partners via meetings, email, phone, and digital collaboration tools, which may include real-time verbal or in-person communication depending on business need
• May involve managing a high volume of inbound and/or outbound customer interactions using telecommunications and computer systems
• Requires reading, analyzing, and interpreting information displayed on computer screens and remaining in a working posture for extended periods
• Work may be performed in a contact center, office, or remote environment depending on business needs
• Remote employees must maintain a secure and productive workspace with reliable internet connectivity to support company systems and protect confidentiality of company and customer information
• Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws

Compensation: USD 180,000 - 200,000 per year

Minimum Experience: 5 years