Senior Product Operations Lead

What Tricentis offers

Join a company that prioritizes impact, growth, and collaboration. You’ll work with a leadership team that values diversity and inclusion, enjoy a hybrid work model, and have clear opportunities to advance professionally. Expect a supportive environment, global collaboration, and resources designed to help you succeed.

• Market-competitive salary plus a success-oriented bonus
• 401(k) plan with company match and a full benefits package
• Company-paid disability and life insurance
• Hybrid work environment with flexible collaboration
• Diversity and inclusion that values every perspective
• Global footprint with offices around the world and opportunities to connect across locations

What you'll be doing

• Own and operate the Product operating system to support scale and efficiency
• Lead Product Planning and Launch Execution by establishing cross-product roadmaps, quarterly planning cadence, coordinating launches from planning through post-launch, and delivering executive visibility via roadmap reviews and business updates
• Manage Tools and Data by owning the Product tools stack (Jira, Productboard, etc.), ensuring clean, consistent data across products, reducing PM process overhead, and guiding smart buy/build/replace decisions
• Strengthen Cross-functional Coordination and Handoffs by aligning Product with PMO, GTM, Post-Sales, CX, and Finance, clarifying roles, and streamlining transitions between functions
• Build Customer Feedback Infrastructure to connect input to roadmaps, establish structured channels across CX, Sales, and Support, run repeatable beta and early access programs, and track how features impact retention and churn
• Define Metrics to Measure and Drive Adoption by identifying key indicators (feature adoption, usage, customer retention, NRR, time to value), partnering with Product and BI to develop dashboards, and providing leadership with clear progress signals

Technologies and tools

Key platforms include Jira and Productboard.

Requirements

• 3-5 years in Product Operations, Sales Operations, Business Operations, Customer Success Operations, or related roles
• Background in high-growth SaaS or enterprise software
• Strong project management experience and execution skills
• Systems thinking and effective process design
• Ability to influence people you do not manage
• Comfort in messy environments with a knack for making them simpler
• Experience selecting and implementing tools across an organization
• Data analysis and dashboard development capabilities
• Product launch and GTM coordination experience

Attitude and work style we need

• Proactive and high energy, spotting what needs to happen and making it happen
• Drives people to action and decisions when progress stalls
• Hard worker who delivers and ships projects
• Hungry and motivated to learn, with guidance from an experienced team
• Hands-on partner who listens, collaborates, and simplifies
• Comfortable with direct conversations at all levels, including C-suite
• Knows when to add process and when not to over-structure

Background that fits

• Product Operations, Sales Operations, Business Operations, or Customer Success Operations in a high-growth SaaS environment
• Strategy or Business Operations experience implementing systems rather than only advising
• Project management roles coordinating cross-functional work and delivering measurable outcomes

What this role is not

Not a project manager, program manager, Jira admin, or traditional PM. This role focuses on building the operating infrastructure that enables Product to scale.

Compliance and work authorization

• This role is not eligible for employer-sponsored work visas; applicants must be authorized to work in the United States without sponsorship
• We comply with global sanctions and export control laws; candidates must not be listed on government restricted party lists and must certify status, notifying us of changes during the application process or employment