Sr. Product Owner, Crew Servicing

Delta Airlines is seeking a Senior Product Owner for the Crew Servicing Platform to lead product vision, strategy, roadmap planning, and value delivery for end-to-end crew servicing across In-Flight Service (IFS) and Flight Operations (FOP). This role emphasizes sustained product ownership from discovery through launch, measurement, and continuous improvement.

Key Responsibilities

• Define and continuously refine the Crew Servicing Platform product vision, strategy, objectives, and multi-year roadmap, balancing near-term operational priorities with longer-term transformation opportunities.
• Own and prioritize the product backlog based on value, user impact, operational risk, dependencies, feasibility, and strategic alignment.
• Proactively shape the future of crew servicing by identifying opportunities to reimagine servicing journeys using AI-enabled assistance, intelligent automation, digital self-service, and integrated servicing channels.
• Lead ongoing discovery with pilots, flight attendants, frontline servicing teams, operational leaders, and subject-matter experts to understand end-to-end servicing journeys, channel handoffs, operational pain points, and simplification opportunities.
• Act as the product integrator across IT, IFS, FOP, Crew, Digital, vendors, and other partners.
• Establish product governance and communicate vision, roadmap, decisions, risks, dependencies, recommendations, and outcomes to working teams and senior leaders.
• Partner with delivery and engineering teams throughout design, build, testing, UAT, release, and stabilization.
• Define measurable product outcomes, performance baselines, and success criteria; collaborate with Analytics and reporting teams to evaluate adoption, self-service effectiveness, resolution performance, reliability, crew feedback, and operational impact.
• Champion scalable product practices, platform health, accessibility, safety, compliance, operational resilience, and continuous improvement, while modeling Delta values and Rules of the Road.

Required Qualifications

• Be at least 18 years of age and have authorization to work in the United States.
• Hold a high school diploma, GED, or high school equivalency.
• Embrace diverse people, thinking, and styles.
• Consistently prioritize safety and security of self, others, and personal data.
• Experience owning or materially shaping a product vision, roadmap, backlog, requirements, acceptance criteria, and outcome measures.
• Experience leading cross-functional work across business, IT, and vendor partners.
• Focus on results and ability to prioritize competing interests with seemingly disparate goals.
• Use data to quantify problems, identify trade-offs, and develop solutions.
• Strong facilitation, negotiation, executive communication, relationship management, analytical thinking, and decision-making skills.
• Must be performing satisfactorily in the present position.

Technologies

• AWS Connect
• Salesforce Service Cloud

Preferred Qualifications

• Bachelor’s degree in Business, Product Management, Information Systems, Operations, Technology, Industrial Engineering, or a related field, or an equivalent combination of education and relevant experience.
• Experience with enterprise servicing technologies, including CRM, case management, knowledge management, contact center, or workflow automation platforms such as AWS Connect, Salesforce Service Cloud, or comparable solutions.
• Experience in at least one commercial or operations function such as In-Flight, Reservations, Airport Customer Service, eCommerce, Revenue Management, Sales, or IT.

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Up to 2 weeks of vacation for new hires.
• Up to 56 hours of paid personal time within a 12-month period in addition to vacation.
• 10 paid holidays per calendar year.
• Birthing parents: 12 weeks of paid maternity/parental leave.
• Non-birthing parents: 2 weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance.
• Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs supporting loved ones in all stages.
• Holistic Wellbeing programs, including access to an employee assistance program, free financial coaching, and resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs aligned with long-term career goals.
• World-wide partnerships to support community service, sustainability, and reducing carbon footprint.
• Business Resource Groups to promote inclusion and help implement strategies.
• Recognition rewards and awards through Unstoppable Together.
• Access to over 500 discounts and voluntary benefits through Deltaperks, including car and hotel rentals, auto/home/pet insurance, legal services, and childcare.

Role Details

• Location: Atlanta, GA (onsite), United States
• Minimum Experience: 5 years
• Category: Inflight Services
• Posted Date: 05-Nov-2026
• Reference ID: 35014