Senior Product Specialist - Product Operations

Lutron Electronics is seeking a Senior Product Specialist for Product Operations to steward the Luxury Shades portfolio from its World Headquarters in Coopersburg, PA. The role collaborates across marketing, sales, engineering, and supply chain to manage the product lifecycle, support end-to-end launches, and ensure clear communication with customers and partners. This onsite position emphasizes hands-on ownership of product updates, timing, and adoption within a technical, fast-moving product category.

Responsibilities

• Maintain the Luxury Shades portfolio by overseeing product updates, discontinuations, pricing changes, lead times, and customer communications.
• Coordinate launch execution with marketing and sales to develop launch plans, collateral, and training materials that enable successful adoption.
• Gather customer and business insights through engagement with dealers, PROs, and end users, translating findings into actionable product requirements.
• Support product development efforts by collaborating with engineering and supply chain to ensure alignment on specifications, timelines, and readiness.
• Drive organizational alignment by preparing product one-pagers, managing content updates, and coordinating across teams to reduce friction in customer touchpoints.
• Translate technical details into clear communications for customers, sales teams, and business stakeholders.
• Measure and track product success against key business metrics, supporting reporting and analysis to inform portfolio decisions.

Requirements

• Bachelor’s degree in engineering, design or related technical field; OR a bachelor’s degree in a non-technical field with related professional experience.
• Minimum cumulative GPA of 3.00 for each degree earned.
• Minimum 3 years of experience in engineering, product operations, product support, or a related cross-functional role.
• Experience working with engineered products, building products, shading systems, lighting controls, smart home technology, or other technical product categories preferred.
• Willingness to be onsite in Coopersburg, PA, with occasional travel (<10%) to customer sites or industry events.
• Authorized to work in the U.S. and will not require Lutron to sponsor for any work visa, such as an H-1B, now or in the future. Lutron does not offer work visa sponsorship for this position.

Benefits

• Competitive compensation and benefits

Key Capabilities

• Customer-first and analytical mindset, with the ability to synthesize customer feedback, operational data, business metrics, and technical considerations into actionable product recommendations.
• Proven technical aptitude with the ability to quickly learn complex products, systems, and industry concepts, and communicate technical information effectively to cross-functional teams and customers.
• Proven organizational, project management, and communication skills, with excellent attention to detail and follow-through.