Senior Software Product Manager - eCommerce

General Motors is seeking a Senior Software Product Manager to lead the GM Energy eCommerce backend ecosystem from a remote position. This role focuses on shaping the exploration, definition, and delivery of backend integrations in partnership with stakeholders and technical partners, with a emphasis on OMS, fulfillment, and data integrity across multiple systems.

Responsibilities

• Serve as the lead Software Product Manager for the GM Energy eCommerce backend platform, owning the strategy and roadmap for backend integration services in collaboration with the Software Product Management and eCommerce teams.
• Collaborate with business stakeholders to shape ideas, develop briefs, and refine system designs with technical and agency partners.
• Steer backend workstreams through reviews by stakeholders, legal, finance, tax, and security; manage feedback; oversee testing/QA; and prioritize launches with other Software Product Managers.
• Own the end-to-end OMS roadmap for GM Energy, defining and governing the order lifecycle state model and exception-handling rules.
• Oversee logistics and fulfillment development with 3PLs, carriers, installers, and dealer fulfillment teams, defining outbound fulfillment publishing, milestone ingestion, API integrations, and SLA-driven escalation paths.
• Define data models, reference data, and master data for orders, customers, products, SKUs, promotions, and entitlements; ensure data integrity across Oracle, Salesforce, Shopify, and OMS.
• Perform coding verification in partnership with engineering, reviewing API payloads, validating event/tag implementations, sampling logs, and confirming back-end behavior meets specifications.
• Identify, define, and manage product initiatives, capabilities, features, epics, and user stories in Jira/Jira Align, including acceptance criteria, dependencies, non-functional requirements, and release sequencing for back-end deliverables.
• Partner with IT-DEV and PMO in Refinement, Sprint, and PI planning, sprint demos, and program syncs; manage the back-end feature backlog to support agile delivery.
• Draft and manage SOWs and SLAs with vendors, integrators, and agency partners ensuring scope, deliverables, performance metrics, uptime targets, and escalation paths are clearly defined and monitored.
• Establish program measurement (KPIs, reporting) and monitor back-end platform performance, recommending and implementing countermeasures where appropriate.
• Understand and champion customer needs; gather feedback from GM Energy Advisors, support tickets, and post-purchase signals to align the product vision and roadmap with those needs.
• Provide effective project updates for stakeholders, including senior leadership, with pre-reads and compelling storytelling.
• Support broader GM Energy strategies and projects as required.

Requirements

• 5+ years of experience in product management, program management, and/or customer experience, with meaningful time spent on back-end eCommerce systems.
• Bachelor's degree.
• Demonstrated experience owning OMS roadmaps, order orchestration, fulfillment states, exception handling, returns, and reporting.
• Hands-on experience managing API integration and development efforts across complex teams and systems, including contract definition, error handling, and observability.
• Hands-on experience writing and managing initiatives, capabilities, features, and acceptance criteria in Jira/Jira Align.
• Experience leading UAT, coding verification, and production cutovers across complex, integrated environments.
• Strong analytical orientation, KPI definition, platform performance analysis, A/B testing, and reporting.
• Strong written and verbal communication skills, including the ability to report and present to senior leadership frequently.
• Familiarity with software product management practices and agile (Scrum/SAFe) delivery.

Technologies

• OMS
• HPP
• EPG
• Adyen
• Salesforce
• Oracle
• Shopify
• Datadog
• IBM middleware
• Adobe
• Jira
• Jira Align

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Accounts
• Retirement savings plan
• Sickness and accident benefits
• Life insurance
• Paid vacation & holidays
• Tuition assistance programs
• Employee assistance program
• GM vehicle discounts

Organizational Excellence

• Foster a culture of organizational excellence through proactive, collaborative engagement across the company.
• Use data-driven insights and customer feedback to inform plans, launches, and iterations.
• Build strong relationships across teams to ensure programs launch with enthusiasm from dealers, customers, and stakeholders.
• Support a performance-oriented culture by setting bold targets, KPIs, and countermeasures tied to program outcomes.
• Deliver internal leadership updates with clear storytelling and pre-reads.
• Launch with excellence, celebrate successes, and learn from failures.
• Champion brand and dealer integration across GM brands and services, maintaining clear program status communications.
• Advance diversity, equity, and inclusion within programs and teams.

What can give you a competitive advantage (Preferred Qualifications)

• Ability to learn GM database tools as needed.
• Key traits: curiosity, insight, determination, engagement
• Customer focus
• Collaboration and influencing
• Project and resource management
• Results, stakeholder and strategic orientation
• Leading with influence

Compensation

The salary range for this role is $106,600-$163,400. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion, and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Why join us

We believe in daily choices that drive meaningful change through our words, actions, and culture. Every day, GM aims for every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, GM prioritizes well-being at work and at home, supporting a rewarding career. Learn more about Total Rewards resources and how GM supports your professional and personal goals.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to a workplace that is inclusive and free from unlawful discrimination. Employment decisions are made without regard to protected statuses in accordance with federal, state, and local laws.

Accommodations

GM provides accommodations for job seekers, including those with disabilities. To request accommodations, contact GM at 1-800-865-7580 with details about the specific accommodation and the job title and requisition number.