Associate Director, Digital Product Operations - Measurement & Reporting

Amgen is hiring an Associate Director, Digital Product Operations - Measurement & Reporting for a remote role. In this position, you will help strengthen how the enterprise measures Digital Product Operating Model (DPOM) adoption and maturity, turning data, field insight, and artifact reviews into dashboards, executive readouts, and continuous improvement. The work is built for impact across product teams and business functions, with clear expectations for scalable, trusted reporting and actionable learning at the right cadence.

What you’ll do

• Lead the enterprise measurement strategy for DPOM adoption, product management maturity, team health, and product artifact quality across multiple teams and organizational areas.
• Turn Product Management Hub priorities into a coherent approach including a measurement framework, maturity model, executive reporting approach, and a roadmap for continuous improvement.
• Define the standards, dimensions, and indicators used to assess adoption, maturity, artifact quality, operating health, and realized value of product ways of working.
• Ensure measurement differentiates activity metrics from meaningful signals of adoption, maturity, decision quality, user value, and enterprise impact.
• Frame ambiguous measurement challenges, test assumptions, and determine which signals deserve investment, instrumentation, leadership attention, and operating-model change.
• Own the evolution of DPOM dashboards, scorecards, reporting mechanisms, and executive readouts for enterprise operating cadences such as MBRs and QBRs.
• Guide analytics, technology, reporting, and product operations partners to build scalable and trusted reporting solutions.
• Combine quantitative data, qualitative field insights, artifact reviews, and leadership feedback into findings, trends, risks, and recommendations.
• Create leadership-ready narratives that help senior product and technology leaders and business partners understand progress, barriers, and trade-offs.
• Use reporting to surface cross-product dependencies, adoption barriers, maturity gaps, and opportunities to improve DPOM effectiveness enterprise-wide.
• Lead the product management maturity assessment approach, covering outcome orientation, roadmap quality, OKR quality, decision-making, discovery, prioritization, value measurement, and lifecycle management.
• Identify recurring maturity gaps, anti-patterns, adoption friction, and capability needs across product teams, product groups, and business functions.
• Partner with Digital Product Management Catalysts to incorporate field insights from embedded engagements and translate those insights into enterprise-level learning.
• Translate maturity and artifact-quality findings into improved standards, playbooks, templates, training, accelerator workshops, coaching approaches, and enablement materials.
• Embed DPOM measurement and reporting into enterprise operating rhythms so adoption progress, maturity trends, risks, and learning inform decision-making at the right cadence.
• Align senior partners across functions (including Product Operations, Product Management Catalysts, digital product leadership, technology, business, analytics, and reporting) on measures, interpretation, and actions.
• Recommend annual and quarterly focus areas for DPOM measurement, reporting, enablement, and operating-model improvement based on enterprise needs and evidence.
• Use measurement insights to guide trade-offs on where to focus support, coaching, capability building, product community investment, and leadership attention.
• Build repeatable mechanisms that keep DPOM measurement sustainable, scalable, and useful across teams and organizational areas.
• Ensure decisions rely on fit-for-purpose data, sound instrumentation, defensible metrics, and clear limitations.
• Partner with technology, data, analytics, reporting, and platform teams to address data quality, access, privacy, security, regulatory, responsible-AI, and governance considerations.
• Identify opportunities for AI-native workflows, generative AI, and automation to improve measurement, analysis, reporting, artifact review, and leadership-readout preparation.
• Lead complex cross-functional work through clear communication, credible product judgment, and constructive challenge without relying on direct authority.
• Coach product managers and product operations partners on measurement, maturity assessment, artifact quality, dashboard interpretation, and leadership storytelling.
• Codify reusable practices, standards, and examples that strengthen product management capability and the DPOM community.
• Contribute to product management norms and operating-model practices that reinforce outcome-centered, user-centered, data-informed product leadership.

What you bring

• Doctorate degree and 3 years of Digital Product, Product Management, Product Leadership, Digital Transformation, Technology Strategy, or related experience, or Master’s degree and 7 years, or Bachelor’s degree and 9 years, or Associates degree and 12 years, or High school diploma/GED and 14 years.
• In addition, at least 3 years of experience directly managing people and/or leadership experience leading teams, projects, programs, or directing resource allocation.
• 7+ years of progressive experience in product operations, digital product management, product analytics, enterprise measurement, business reporting, digital transformation, technology strategy, or related disciplines.
• Demonstrated ownership of a complex, high-priority product, operating-model, measurement, or transformation problem space across multiple teams or organizational areas.
• Experience shaping measurement strategy, maturity models, adoption frameworks, scorecards, executive dashboards, or reporting systems for product teams, operating models, or enterprise transformation efforts.
• Expert understanding of product management practices, including roadmaps, OKRs, product charters, product strategy, discovery, prioritization, value measurement, lifecycle management, and product operating models.
• Ability to integrate quantitative data, qualitative insights, artifact reviews, and stakeholder perspectives into clear findings, leadership-ready narratives, and actionable recommendations.
• Strong analytical judgment, including distinguishing activity, compliance, and output measures from meaningful indicators of adoption, maturity, value realization, team health, and impact.
• Experience guiding senior cross-functional partners across product, technology, business, analytics, reporting, finance, operations, compliance, and enablement teams in complex enterprise environments.
• Experience building or guiding dashboards and reporting mechanisms using tools such as Power BI, Tableau, Jira Align, Jira, Confluence, SharePoint, ChatGPT, or similar platforms.
• Ability to influence without formal authority, constructively challenge senior partners, align teams through ambiguity, and guide consequential trade-offs involving data, adoption, product maturity, and operating-model improvement.
• Experience coaching product managers or cross-functional partners, codifying reusable practices, and contributing to product management communities, standards, playbooks, or enablement programs.
• Comfort operating in ambiguity, defining new measurement approaches, managing dependencies across teams, and improving reporting practices over time.
• Healthcare/biotechnology or other regulated-industry experience is preferred, with candidates from high-tech, digital, consulting, or product-led organizations also encouraged to apply.
• Familiarity with AI-native product development, generative AI workflows, responsible AI principles, and the evolving role of AI in product management and product operations is preferred.

Tools you may use

• Power BI, Tableau, Jira Align, Jira, Confluence, SharePoint
• ChatGPT, generative AI, AI-native workflows, automation

Application deadline

Amgen does not have an application deadline for this position. Applications will continue to be accepted until a sufficient number is received or a candidate is selected.

Sponsorship

Sponsorship for this role is not guaranteed.