Bank Agile Product Owner Sr

USAA is building high-performing teams to improve the way banking products deliver value to members. As a Bank Agile Product Owner Sr, you will work with the Bank agile team to prioritize the backlog, support delivery of business outcomes, and ensure the voice of the end-user is reflected in day-to-day planning and execution across a multi-team environment.

This hybrid role supports locations including San Antonio, TX; Charlotte, NC; Colorado Springs, CO; Phoenix, AZ; Plano, TX; and Tampa, FL. You will partner closely with leadership and team-of-teams partners to translate strategy into a usable product vision, drive OKR delivery, and remove impediments that block progress.

What you’ll do

• Communicate and drive the vision and strategy to key stakeholders and Bank agile team members.
• Collaborate with stakeholders to determine business needs and help ensure delivery of quality product and member experience solutions.
• Work with the Team-of-Teams Lead to clarify and align on business strategy, goals, and objectives.
• Translate strategy into a clear vision that guides the Bank agile team’s backlog creation and prioritization.
• Partner with the Team-of-Teams Lead to define and communicate acceptance criteria tied to business requirements and customer needs.
• Make data-driven decisions, including allocating funds and developing and tracking Objectives and Key Results (OKRs) that support Bank product success.
• Deliver against Bank agile team level OKRs.
• Act as the voice of the end-user by proactively seeking customer feedback and incorporating it into how requirements are understood and delivered.
• Own the Bank agile team backlog, including grooming, prioritization, and refinement.
• Maintain a groomed backlog of user stories and work with the agile team to estimate story size and complexity.
• Optimize flow of value through a multi-team Agile environment, progressing toward objectives while removing impediments, resolving conflicts, and managing risks and issues.
• Provide service to the team’s needs by offering feedback on work in progress, clarifying requirements, anticipating and removing roadblocks, and answering questions.
• Identify opportunities for continuous improvement across team processes and recommend changes to leadership.
• May lead functional Bank agile teams or projects with moderate resource needs, risk, and complexity.
• Ensure risks tied to business activities are identified, measured, monitored, and controlled in line with risk and compliance policies and procedures.

What you’ll bring

• Bachelor’s degree; OR 4 years of relevant education and/or experience.
• 6 years of experience in process improvement, project delivery, business or requirements analysis, or directly related to supported business operations or product line.
• Knowledge of multiple software delivery methodologies including Agile, Waterfall, and SAFe.
• Advanced experience analyzing business requirements, process flows, and use cases to streamline processes in line with risk management framework and regulatory requirements.
• Advanced knowledge and demonstrated use of Process Engineering methodologies.
• Working knowledge of applicable banking, regulatory, and compliance policies, including applicable laws, rules, and regulations.
• Ability to communicate complex concepts and negotiate to adopt a different point of view.

Technologies

• Agile
• Waterfall
• SAFe
• OKRs

Compensation

$103,450 - $186,210 per year (based on experience and qualifications).

Location and work model

• San Antonio, TX; Charlotte, NC; Colorado Springs, CO; Phoenix, AZ; Plano, TX; Tampa, FL (hybrid)
• In-office expectation: 4 days per week from a regional office (San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; Plano Legacy, TX; or Charlotte, NC)
• Relocation assistance is not available for this position

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

Additional details

• USAA does not provide visa sponsorship for this role.
• What sets you apart: customer-centric approach to efficient product delivery; end-to-end understanding of the mortgage origination lifecycle with minimum 8 years of real estate lending experience; proven experience leading a matrixed team with multiple stakeholders; US military experience through military service or a military spouse/domestic partner.