GTM Technology Product Owner

Harvey is hiring a GTM Technology Product Owner for the Revenue Technology team to support global support and success motions. This role focuses on orchestration, data layers, and the build-out of agentic applications and specialized tooling to remove friction across the go-to-market lifecycle.

Key Responsibilities

• Partner with Customer Success and Support Operations to translate business objectives into technical requirements, acting as both project liaison and lead analyst.
• Work with extreme urgency and agency after prioritization is agreed upon with leadership.
• Gather requirements and support the design of advanced automations that improve speed and operational efficiency.
• Lead initiatives centered on the post-sales customer lifecycle, identifying inefficiencies and driving automation across business units.
• Use applications such as Ticketing, CSP, and PSA, along with AI agents, to automate customer lifecycle best practices and support value realization, ensuring post-sales teams spend 100% of their time on high-value interactions.
• Collaborate with managers and ICs across functions to provide expert guidance on what AI can do today versus what should remain human-led.
• Serve as a liaison between Customer Success, User Operations, RevOps, and GTM Systems to deliver strong, user-centered experiences.
• Guide strategic evaluations of projects and platforms to help leadership make informed prioritization decisions.
• Maintain data integrity, including deduplication and system audits.
• Document evolving data models and process flows to ensure the approach remains scalable as the organization grows.
• Conduct deep research to verify that adopted tools are delivering ROI.

Required Qualifications

• 5–8 years as a Product Owner, Business Analyst, or Systems Analyst.
• Background in consulting or a high-growth tech company is required.
• Ability to demonstrate a portfolio of AI first principles.
• Experience explaining technical differences across models and platforms, plus examples of micro-apps built on Claude, Lovable, n8n, Replit, or other agentic applications.
• Proven experience understanding how technology impacts users.
• Strong ability to extrapolate data structures across platforms into a baseline that works for both end users and agents.
• Empathy for individual pain points with the ability to make platform-level decisions using cold logic.
• Advanced Excel/Google Sheets skills and experience with BI tools.
• Exceptional capability to gather requirements from non-technical stakeholders and translate them into elegant, scalable technical solutions.
• Track record of iterating with technical development teams and delivering projects from inception through hypercare.

Technologies

• Claude
• Lovable
• n8n
• Replit
• Ticketing
• CSP
• PSA
• Excel
• Google Sheets

Compensation

$164,000 – $240,000 USD per year

Equity and bonus are included in the compensation structure.

Benefits

• Equity
• Bonus
• Comprehensive health, dental, and vision coverage
• Retirement benefits (401k match up to 4%)
• Flexible PTO
• Eligible to participate in the equity plan and benefits program

Location and Employment Details

• Location: Dallas, TX
• Location type: Hybrid
• Department: IT
• Employment type: Full time

Bonus Points

• Experience operating as a founder or partner in a consulting agency.
• Experience as part of a hypergrowth company, building a business function from 0 to 1.

Accommodation

Harvey is committed to providing reasonable accommodations to applicants with disabilities. Requests can be made by emailing [email protected].