IT Product Manager/Owner

The IT Product Manager/Owner role at NCAA is an onsite position in Indianapolis, Indiana. The role partners with business stakeholders, provides IT product ownership across enterprise platforms, and leads delivery of corporate system enhancements and modernization initiatives while overseeing governance, operations, and third-party managed services.

Responsibilities

• Act as the IT Strategic Partner by collaborating across business functions to identify opportunities for synergy, advocate shared responsibility, and guide organizational change.
• Lead monthly partner portfolio reviews with leadership to advance capability needs and support prioritization.
• Provide insights into partner objectives and translate them into solutions, timelines, and constraints.
• Surface, shape, and profile high-value opportunities that advance organizational goals.
• Partner with business leaders to understand business needs, assess priorities, and translate needs into clear technical requirements.
• Maintain transparent communication with business partners regarding IT support capacity, delivery constraints, peak effort periods, and prioritization tradeoffs.
• Manage, coach, and develop a team of Project Managers, Developers, and architects aligned to HR, Finance/Accounting, Legal, and Travel Ops.
• Lead aligned IT support teams in planning, solutioning, and delivery of timely system enhancements, operational support, and enterprise application priorities.
• Set consistent standards for backlog management, discovery, and delivery practices across the team.
• Own hiring, performance management, and career development planning for direct reports.
• Guide the broader delivery team and enable teams to take ownership of how solutions are delivered.
• Identify and implement innovative approaches, tools, dashboards, or operating routines that improve transparency, accountability, and stakeholder confidence in IT delivery.
• Establish planning and communication routines to align business priorities with team capacity, identify delivery risks early, and ensure follow-up through resolution or closure.
• Create and improve intake, backlog, ticketing, and task-management practices so business partners have visibility into request status, ownership, prioritization, dependencies, and movement across IT support teams.
• Lead implementation and enhancement of enterprise corporate systems, partnering to identify process improvements and system gaps.
• Facilitate and/or participate in business case development.
• Maintain the product backlog through grooming and prioritization exercises.
• Oversee project planning, resource allocation, timelines, and risk management across multiple concurrent initiatives.
• Translate business needs into technical solutions, leading end-to-end delivery of enhancements, new platform capabilities, integrations, and modernization initiatives.
• Ensure delivery teams follow best practices across requirements definition, development/configuration, testing, change management, and deployment.
• Provide mentorship to IT Support Teams and technical resources using domain and technical expertise, while encouraging technical innovation.
• Ensure IT processes are followed in alignment with defined standards, including Change Management and Incident Management.
• Establish and maintain governance processes for platform configuration, data quality, release management, and compliance.
• Monitor platform performance, stability, and user satisfaction, driving continuous improvement initiatives.
• Define and report portfolio-level KPIs/OKRs such as adoption, reliability, and user satisfaction to inform prioritization and investment decisions.
• Ensure systems meet regulatory, audit, and security requirements.
• Manage platform licensing, renewals, and support agreements.
• Serve as the primary point of accountability for third-party managed service providers supporting platform operations, overseeing SLAs, KPIs, contract compliance, and operational performance.
• Lead monthly/quarterly business reviews, issue escalation, and long-term vendor strategy.
• Evaluate vendor capabilities and recommend changes to optimize cost, quality, and service delivery.
• Assess managed service delivery model effectiveness and provider performance against business needs, service expectations, SLAs/KPIs, and stakeholder feedback; recommend solutions to improve service quality, accountability, responsiveness, and business outcomes.
• Hold managed service providers accountable for timely, high-quality support, clear communication, issue resolution, and continuous improvement.

Requirements

• Bachelor’s degree or combination of education and equivalent work experience.
• 5+ years of Business Analysis/Architecture or equivalent experience.
• 10+ years of Enterprise (Corporate) Systems leadership or Delivery experience (ideal).
• 5+ years of experience directly managing Project Managers, Developers, Architects, or similar technical/business talent.
• Experience with Oracle ERP, EPM/EPCM, UKG/UltiPro, or other HRIS systems is required.
• Experience managing third-party vendors or managed service providers, including SLA/KPI governance and contract oversight.
• Experience contributing to budget planning and financial forecasting for technology platforms.
• Experience implementing large-scale, complex business and IT projects.
• Excellent communication and collaboration skills.
• Ability to drive innovative solutions and apply creative problem-solving with strategic thinking.
• Experience with Agile methodologies and tools, including Scrum (preferred).

Technologies

• Oracle ERP
• EPM/EPCM
• UKG/UltiPro
• HRIS
• Agile methodologies
• Scrum
• Change Management
• Incident Management

Key Competencies

• Drives vision and purpose
• Effective communication
• Stakeholder focus
• Managerial courage
• Strategic agility

Core Values

• Leadership
• Inclusion
• Communication
• Collaboration
• Accountability

Location and Experience

• Location: Indianapolis, IN (onsite)
• Minimum experience: 5 years