Lead Product Manager

Lead AI voice and receptionist product strategy across ZyraTalk and the broader EverPro Voice portfolio.

Responsibilities

• Own product strategy, roadmap, and execution for ZyraTalk within the EverPro portfolio.
• Define and drive the EverPro Voice product line, including how AI voice capabilities integrate into and enhance EverPro vertical SaaS products.
• Find and prioritize integration opportunities across EverPro products, focused on customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion.
• Collaborate with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver high-impact voice and AI-powered workflows.
• Develop a deep understanding of home services SMB customers and how voice automation reduces administrative burden, improves responsiveness, and supports business outcomes.
• Turn customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics.
• Run product discovery, establish customer feedback loops, perform competitive analysis, and generate market insights for AI voice and receptionist capabilities.
• Drive adoption and commercialization of voice offerings across EverPro, including packaging, positioning, enablement, and expansion.
• Set product KPIs and operating rhythms to measure usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness.
• Lead the evolution of ZyraTalk from founder-led intuition into a repeatable, scalable product management approach.
• Create the AI voice product vision for EverPro and translate it into an actionable roadmap.
• Partner with engineering to enhance ZyraTalk core capabilities: call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration.
• Coordinate with EverPro product teams to decide where voice should be embedded in existing workflows versus operated as a standalone or cross-product offering.
• Prioritize investment across ZyraTalk core improvements, platform integrations, customer-specific needs, and scalable shared capabilities.
• Work with go-to-market teams on target customers, packaging and pricing inputs, sales enablement, launch sequencing, and expansion motions.
• Partner with AI and platform leaders to align voice capabilities with EverPro’s agentic platform strategy, including shared tooling, data access, observability, security, and reusable agent patterns.
• Form and communicate a point of view on the AI voice market, including competitors, customer expectations, technical constraints, and emerging opportunities.
• Bring clarity and momentum to a strategically important product area with cross-portfolio potential.

Requirements

• 6+ years of product management experience, including ownership of complex SaaS products or platform capabilities.
• Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools is strongly preferred.
• Proven ability to lead product strategy and execution in a cross-functional environment.
• Strong customer discovery skills and ability to turn qualitative and quantitative insights into product decisions.
• Experience partnering with engineering on technically complex work including integrations, APIs, data workflows, or platform capabilities.
• Ability to balance near-term customer and business needs with longer-term platform and product strategy.
• Strong analytical skills, including defining success metrics, evaluating adoption, and prioritizing using data.
• Excellent communication skills to align executives, product teams, engineering, sales, customer success, and other stakeholders.
• Comfort operating in ambiguity, particularly in a newly acquired or rapidly evolving product area.
• Strong commercial instincts and understanding of how product decisions affect packaging, adoption, retention, and revenue growth.

Technologies

• AI, voice, conversational products, communications platforms
• SaaS workflow automation
• APIs, data workflows
• Agentic platform strategy, LLM-powered workflows
• Speech-to-text, text-to-speech
• Call analytics, automation platforms

Nice to Have

• Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI.
• Experience integrating acquired products into a broader product portfolio.
• Experience serving SMB customers, especially in home services or verticals such as field services, construction, pest control, lawn care, HVAC, plumbing, or similar.
• Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms.
• Experience building products across multiple brands, business units, or vertical SaaS products.

Success in This Role Looks Like

• ZyraTalk has a clear product strategy, roadmap, and operating rhythm.
• EverPro has a defined Voice product line with clear integration paths across priority products.
• Voice capabilities are embedded into meaningful customer workflows rather than positioned as a standalone add-on.
• EverPro product teams clearly understand how and where to leverage ZyraTalk capabilities.
• Customers experience measurable value through improved responsiveness, reduced missed opportunities, saved administrative time, and stronger customer communication.
• The business has visibility into adoption, quality, revenue impact, and expansion potential.
• ZyraTalk transitions from founder-led momentum into a scalable, integrated EverPro product capability.

Location: Colorado (onsite)

Minimum Experience: 6 years