Senior Product Manager

Join Zello in Austin, TX (onsite) to lead the company’s biggest cross-product initiative, bringing together the consumer and Zello Work product lines to unlock enterprise growth. You will also run a second major, ambiguous initiative in parallel after your first year.

What you’ll get at Zello

• Competitive pay
• Equity with significant upside
• Flexible schedules and time off
• A sabbatical after every five years of service
• Ping-pong table
• Free snacks in our break room

Responsibilities

• Own strategy and execution to unify the consumer and Zello Work product lines, from problem framing through shipped milestones.
• Coordinate multiple complex workstreams at once while maintaining clarity, quality, and follow-through.
• Partner daily with design, engineering, and data to turn ambiguous, high-stakes problems into products that ship.
• Work directly with enterprise customers and senior stakeholders to uncover root problems and drive conversations toward outcomes.
• Prioritize ruthlessly across Android, iOS, web, and backend to focus on the highest-impact opportunities for users.
• Model strong problem framing, discovery, and decision-making, and coach other PMs on the team.
• Use AI tools in day-to-day product work and identify new ways to bring AI into how the team operates.

Requirements

• 7+ years of product management experience, including leading initiatives from 0 to 1 with minimal oversight.
• Experience setting direction, not just shipping; you can zoom out, find the highest-impact opportunity, and create clarity when the path is unclear.
• A problem-first approach: pull in the right people early, and move with urgency once the problem is clear.
• Strong customer rapport and the ability to hold your ground with enterprise buyers and executives, including handling pushback without losing the room.
• Comfort doing the hard product work yourself, including going deep on decisions, tradeoffs, and details.
• Fluency in how software gets built, reasoning about feasibility and tradeoffs with engineers without attempting to own technical design.
• The ability to challenge consensus when it would weaken user outcomes, and to strengthen the team by asking better questions.

First-year outcomes

• End-to-end ownership of the combination of Zello’s consumer and Zello Work product lines, with a plan approved by the end of Q1 and the first milestone shipped by Q2.
• Running a second large, ambiguous initiative in parallel, moving the team from one major bet at a time to two or more.
• Raising the bar for product thinking by teaching new skills and ways of working across the team.

What this role is not

• Not a process role: this is not about defining Jira workflows; it is about driving product thinking and outcomes.
• Not a coding role: you will be technically fluent, but engineering owns the build.
• Not a people-management role: you will mentor PMs with no direct reports.
• Not a big-company PM seat with large teams and heavy tooling: you will work lean alongside 4 PMs and 3 designers.

Technologies: Android, iOS, web, backend, AI tools