Lead Product Owner

Humana is seeking a Lead Product Owner for the MROC organization, supporting OpenText Communications on the Communication Delivery and Execution team. This remote role sets product direction for an Agile delivery group, translating member and enterprise needs into prioritized work, governed platform standards, and regulated communication capabilities for Medicare and Medicaid audiences.

Role focus

• Convey product vision and roadmap for the team by defining user stories and prioritizing the product backlog.
• Compose and execute regulated communications for Medicare and Medicaid audiences using approved templates and platform content.
• Enable scalable, high quality complex document composition capabilities that support personalized, dynamic communications.

Responsibilities

• Own the OpenText Migration strategy and roadmap, aligning capabilities with enterprise goals and member experience objectives.
• Lead cross-functional efforts for the design, configuration, and deployment of personalized communications.
• Oversee platform governance, including governance of personalization rules, data, and brand and content standards.
• Act as a subject matter expert (SME) for OpenText capabilities and mentor others on best practices for composition and execution.
• Collaborate with enterprise architecture and MarTech teams to support platform scalability and integration.
• Serve as the Agile team’s primary contact for information, work prioritization, and decision-making.
• Configure operational and regulatory communications using approved templates and designated platforms.
• Develop and deploy personalized, dynamic communications standards using OpenText Communications.
• Partner with strategy teams and business stakeholders to interpret requirements and translate them into template development.
• Troubleshoot implementation challenges and provide guidance on composition and development processes.
• Conduct defect analysis, identify root causes, and implement resolutions.
• Maintain documentation, version control, and audit trails for platform changes and updates.
• Participate in quality assurance reviews and contribute to process improvements that increase efficiency and accuracy.
• Deliver personalized communications that improve member engagement, satisfaction, and health outcomes.
• Drive innovation in marketing operations by aligning technology with strategic priorities.
• Foster collaboration, agility, and continuous improvement.

Requirements

• Bachelor’s degree in Marketing, Information Systems, or a related field (or work equivalent).
• At least 7+ years of hands-on experience with dynamic document creation using OpenText Communications.
• Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow.
• Understanding of logical coding concepts (for example, IF/THEN/ELSE and loops).
• Experience with driver file mapping and variable mapping for logic and document creation.
• Proven ability to manage multiple priorities, track progress, and meet deadlines.
• Experience with defect analysis, root cause identification, and resolution.
• Ability to work independently and collaboratively with cross-functional teams.
• Proven leadership in product management and cross-functional collaboration.

Technologies

• OpenText Communications
• OpenText
• OpenText Lead Product Owner
• OpenText Migration
• Smart Communications
• Adobe InDesign
• Adobe Illustrator
• Adobe Photoshop
• Adobe Acrobat

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Bonus incentive plan eligibility based upon company and/or individual performance

Work at home requirements

• Self-provided internet service must support at least 25 Mbps download and 10 Mbps upload (wireless, wired cable or DSL connection is suggested).
• In some roles, the minimum recommended internet speed may not be sufficient for business needs.
• Humana may require associates to upgrade their internet service if necessary.
• Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.

Schedule and pay

• Remote schedule: 40 hours per week
• Pay range: $115,200 - $158,400 per year
• Bonus incentive plan eligibility based upon company and/or individual performance

Travel

• Occasional travel to Humana offices for training or meetings may be required.

Application

• Application deadline: 08-27-2026

Preferred qualifications

• Bachelor’s degree in communications, Marketing, Information Systems, or a related field
• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
• Content Developer experience in Smart Communications
• Background in heavily regulated industries (for example, healthcare or financial services)
• Knowledge of CMS Medicare and Medicaid requirements
• Experience with marketing operations, fulfillment processes, and Agile methodologies