Lead Solutions Analyst - Product Operations

As a Lead Solutions Analyst in Product Operations at JPMorganChase, you will serve as a bridge between product owners, business and operations partners, and software developers. The role focuses on turning complex business and data-flow requirements into technically feasible solutions, with a practical, validation-first approach that includes AI-assisted workflows and careful handling of data sensitivity.

You will operate within the Corporate Technology organization, supporting technology needs and tech support across corporate functions throughout the network. Your work will touch teams across Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and the Corporate Administrative Office, while contributing to the team’s technology controls agenda.

What you’ll do

• Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring stakeholder alignment and technical feasibility.
• Use enterprise-authorized AI capabilities to accelerate requirements synthesis and solution optioning, validating AI outputs and applying data according to sensitivity and security requirements.
• Drive reuse-first, AI-assisted practices for analysis and documentation across the team, with human review to maintain delivery standards.
• Stay current on industry trends, emerging technologies, and best practices to guide strategy and deliver innovative solutions for complex projects.
• Apply advanced data analytics techniques to derive insights from large, diverse datasets and support data-informed decision-making.
• Set and lead weekly operating reviews, monthly business reviews, and roadmap and OKR check-ins.
• Define meeting agendas, standard artifacts, decision points, action tracking, and follow-ups to improve execution and accountability.
• Coordinate cross-team dependencies and ensure clear handoffs across product, engineering, operations, and control partners.
• During disruptions, run incident communications, stakeholder updates, and action tracking in coordination with technology, operations, and vendors.
• Support invoice validation and approvals routing as needed, and maintain spend visibility for vendor-supported product work in partnership with Finance, Procurement/Sourcing, and Accounts Payable.

Qualifications

• 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field.
• Demonstrated experience using enterprise-authorized AI capabilities to support solutions analysis workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted analyses and recommendations before use, escalating when uncertain and following data handling expectations.
• Track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects.

Preferred qualifications

• Experience working in Agile delivery models (Scrum and Kanban) and coordinating cross-team delivery at scale, including multi-team planning, release coordination, and dependency management.
• Comfort with continuous improvement methods and experience using workflow, case management, and reporting tools to drive transparency, standardization, and measurable outcomes.
• Bachelor’s degree or equivalent practical experience preferred.
• Program and product operations certifications (for example, PMP, PMI-ACP, CSM, or similar) preferred.

Location: Jersey City, NJ (onsite). Compensation: USD 147,250 - 200,000 per year.