Manage and execute the SkinCeuticals global digital roadmap for the DTC eCommerce channel while improving customer journeys and site performance.

Maintain and execute the brand’s global website platform layer (NextGen Lora Brand Layer) in partnership with the L’Oreal global product team and Merchandising / Development team
Ensure the brand layer is kept up to date and that best practices and accessibility requirements are implemented
Recommend best-in-class site functionality using competitive analysis, digital analytics, and iterative testing of site experiences
Partner with the digital content lead on development of landing pages and product detail pages for the brand’s .COM business
Drive UX/UI excellence to increase conversion by synthesizing learnings from consumer site behavior into a feedback loop with the global product owner team and market counterparts
Create a culture focused on sharing learnings across teams
Manage relationships with market / zone digital technical counterparts
Partner with market teams to implement user testing and A/B testing to evolve and optimize the .COM user experience based on eCommerce trends
Use data-driven insights to identify actionable improvements for the eCommerce strategy, including ongoing audits and feedback to markets on adherence to the DMI-created guidelines

Bachelor Degree
2+ years experience in a product management and ecommerce role
Experience innovating on user experience and platform usability is a plus
Creative problem solver who can prioritize initiatives and anticipate business needs
Strong product management skills with the ability to overcome obstacles and deliver results in an incremental and iterative way
Ability to build effective partnerships and work successfully with diverse stakeholders at all levels
Passion for user-centric design with commitment to research, competitive analysis, user/stakeholder reviews, analytics, and unbiased recommendations in a highly collaborative environment
Prior experience with Google Analytics and the SFCC platform is preferred
Experience in onsite testing and conversion rate optimization, including proposing hypotheses, building tests, and analyzing and communicating results
Strategic, innovative, and creative thinking using sound business judgment and quantitative skills
Ability to prioritize and manage multiple responsibilities with attention to detail
Must have authorization to work in the United States on a full-time, permanent, ongoing basis; no immigration support/sponsorship offered

Generous Benefits Package: Medical, Dental, Vision, 401K
Flexible time off, work from home days, and a pension plan
Access to company perks: Makeup, Skincare, and Fragrance
Employee stipend for L’Oréal products
VIP Access to L’Oréal’s Internal Shop for Discounted Products
Monthly Mobile Allowance
Discounted gym memberships
Salary Range: $98,400 - $140,200 per year
Hybrid Work Policy: 3 Days in Office, 2 Days Work from Home
Flexible Time Off: Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays, and more
Learning & Development Opportunities: Unlimited access to e-learnings, Lunch & Learn sessions, mentorship programs, and more
Employee Resource Groups: Think Tanks and Innovation Squads
Access to Mental Health & Wellness Programs

Maintain and execute SkinCeuticals’ global digital product roadmap
Support optimization of the brand’s user experience strategy across a growing DTC eCommerce channel
Oversee the DTC customer journey to remove friction and blockers
Keep the global brand layer up to date with new features and use analytics to drive enhancements
Own local DTC auditing and communication to help ensure markets follow globally mandated DTC guidelines
Partner cross-functionally with brand DTC teams across markets, an external merchandising and development agency, and global product management teams to reflect the brand’s vision in the site
Serve as a key subject matter expert for website KPIs, industry benchmarks, and customer expectations
Contribute to winning in the e-marketplace

Salary range: $98,400 - $140,200 (actual compensation depends on job-related factors including geographic location, work experience, education, and skill level)
Competitive benefit package: Medical, Dental, Vision, 401K, Pension Plan
Hybrid work policy: 3 days in office, 2 days work from home
Flexible time off: paid company holidays, paid vacation, vacation buy program, volunteer time, summer Fridays, and more
Access to company perks: VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance
Learning and development: unlimited access to e-learnings, Lunch & Learn sessions, mentorship programs, and more
Employee resource groups: Think Tanks and Innovation Squads
Access to mental health and wellness programs

Safety is prioritized with enhanced protection standards to help ensure sites are safe for all employees
Shared responsibility for each other’s health and safety

Location: New York, NY (hybrid)

Work type: Full-time, permanent, ongoing (authorization to work in the United States required)

Manager - Digital DTC Product Owner (SkinCeuticals DMI)

Job Description