Manager-Digital Product Operations

Lead digital product operations for risk management capabilities that support a differentiated customer experience across a modern digital and connected environment.

Responsibilities

• Drive transformation and change management for risk management capabilities tied to customer experience.
• Deliver and manage large, complex programs in matrixed organizations.
• Coordinate delivery across multiple lines of defense.
• Balance strategic thinking with attention to detail while solving complex problems.
• Manage competing priorities in a fast-paced environment.
• Communicate risks and key insights clearly to stakeholders, including senior leadership.
• Translate analysis and program outcomes into actionable updates for diverse teams.

Requirements

• 3-4 years of experience in Credit and/or Fraud Risk domains, including a record of transformation or change management initiatives.
• Proven ability to deliver large, complex programs within matrixed organizations and across multiple lines of defense.
• Strong problem-solving capability, with the ability to balance strategy and detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite including PowerPoint, Excel, and Word.
• Relationship management and influencing skills across diverse teams and seniority levels.
• Confidence and integrity, with the ability to constructively challenge and be challenged.
• Excellent verbal and written communication skills.
• Capacity to communicate risks and insights clearly to stakeholders, including senior leadership.
• High energy, positive attitude, and strong team orientation.
• Bachelor’s degree in business administration, Computer Science, Engineering, or a related field (preferred).
• SAFe, PMP (PMI), or equivalent project management certification (preferred).

Technologies

• Microsoft Office Suite
• PowerPoint
• Excel
• Word

Minimum Qualifications

• 3-4 years of experience in Credit and/or Fraud Risk domains, with a track record in transformation or change management initiatives.
• Proven ability to deliver large, complex programs within matrixed organizations and across multiple lines of defense.
• Strong problem-solving skills with the ability to balance strategic thinking and attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
• Bachelor’s degree in business administration, Computer Science, Engineering, or a related field (preferred). SAFe, PMP (PMI), or equivalent project management certification (preferred).

Leadership Skills

• Strong relationship management and influencing skills across diverse teams and seniority levels.
• Confidence and integrity, with the ability to constructively challenge and be challenged.
• Ability to communicate risks and insights clearly to stakeholders, including senior leadership.
• Excellent verbal and written communication skills.
• High energy, positive attitude, and strong team orientation.

Location

• New York, NY (hybrid)

Salary

• USD 103,750 - 174,750 per year

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities