Principal Product Owner / Architect

The Principal Product Owner / Architect role at Humana is a dual-mandate leadership position connecting cross-segment product strategy with solution architecture. You will unify planning, architectural direction, and execution standards across CenterWell’s four business segments to enable integrated, interoperable health solutions.

Overview

This role owns cross-segment product roadmaps and governs architectural blueprints to deliver platform capabilities that work across segment boundaries. Responsibilities include establishing reference architectures and integration standards, guiding discovery and architecture reviews, and translating product vision into delivery-ready specifications for engineering teams.

Key Responsibilities

• Define and own a unified cross-segment product roadmap that balances segment-specific priorities with shared platform investments, including clear communication of trade-offs to leadership.
• Establish and maintain reference architectures, design patterns, and integration standards applicable across all four CenterWell segments.
• Run cross-segment discovery sessions, design workshops, and architecture reviews to surface shared needs, resolve competing priorities, and prevent duplicative build.
• Own and prioritize top-level product backlogs for shared platforms, partnering with segment product owners to decompose initiatives into delivery-ready user stories with clear acceptance criteria and non-functional requirements (NFRs).
• Define integration contracts, API standards, and domain boundaries for cross-segment data flows spanning pharmacy, clinical, home health, and military health domains.
• Lead architecture checkpoints and risk reviews for cross-segment initiatives and represent the combined product and architecture perspective in governance forums (ARB, TRB, MOR).
• Translate product vision into architectural runways and delivery-ready specifications that engineering teams across segments can execute immediately.
• Identify and steward opportunities for component and pattern reuse across segments, including building a case for platform consolidation where segment convergence improves efficiency.
• Serve as the primary liaison between segment business leaders, engineering leads, EA Activation, security, and the enterprise CIO organization.

Shared Platform Roadmap Ownership

• Own and continuously evolve a shared platform product roadmap spanning Pharmacy, PCO, Home Solutions, and Humana Military.
• Balance segment-specific priorities against enterprise platform investments and facilitate structured prioritization across competing segment demands, communicating decisions and rationale to executives and delivery teams.
• Serve as the architectural decision-maker for cross-segment initiatives, maintaining reference architectures, integration patterns, and design standards that guide delivery across all four segments.
• Author and maintain architectural decision records (ADRs) documenting context, alternatives considered, and governing rationale for future reuse.
• Act as the final arbiter on cross-segment feature scope and dependency sequencing by decomposing epics into user stories with architectural constraints and measurable NFRs.

Governance, Security, and Compliance

• Lead architecture and product checkpoints for cross-segment solutions, ensuring designs conform to enterprise security, privacy, and regulatory requirements including HIPAA/PHI, ONC interoperability rules, and DoD/TRICARE data standards where applicable.
• Represent the combined product and architecture voice in governance forums (ARB, TRB, MOR).
• Define integration contracts, API standards, and domain data boundaries for cross-segment data flows and ensure observability, data lineage, and end-to-end data protection for shared assets across pharmacy benefit, clinical EMR, home health operational, and military health domains on Snowflake, Databricks, and Azure data platforms.

AI, LLM, and Agentic Architecture Direction

• Incorporate AI/ML capabilities into product strategy and architectural design, including Generative AI use cases such as clinical document NLP, prior authorization automation, member-facing conversational AI, and care gap identification.
• Apply LLM integration patterns including RAG, prompt engineering, knowledge management, and fine-tuning, and evaluate platform options (Azure OpenAI, Amazon Bedrock, Vertex AI) to make build/buy/integrate recommendations.
• Support agent orchestration including planning loops, tool/function calling, multi-agent coordination, and human-in-the-loop override workflows, particularly for clinically sensitive or compliance-gated outputs.
• Use MLOps/LLMOps practices such as model lifecycle governance, observability, evaluation frameworks, and cost/performance optimization at enterprise scale.
• Apply enterprise AI guardrails including responsible AI principles, bias mitigation, policy enforcement, and healthcare-specific regulatory considerations (FDA SaMD guidance, ONC AI framework).

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• 10+ years of progressive IT experience across product management, solution architecture, or a meaningful combination.
• 5+ years of solution architecture or senior product ownership experience within healthcare IT, including demonstrated delivery in regulated environments (HIPAA/PHI, HITECH), and experience across payer, provider, pharmacy, or government health domains preferred.
• Proven track record owning and prioritizing cross-functional product backlogs and roadmaps across multiple business lines or segments, including managing competing stakeholder demands at the executive level.
• Hands-on architecture experience with Azure services including Azure API Management, Event Hub, Service Bus, Azure Data Factory, AKS, and Azure AD/Entra ID, plus working knowledge of Snowflake or Databricks data platform patterns.
• Deep competency in API design and governance, event-driven architecture, and microservices patterns, including experience with FHIR R4 and HL7 interoperability standards in healthcare contexts.
• Ability to produce reference architectures, architectural decision records (ADRs), and solution blueprints consumed by multiple engineering delivery teams.
• Experience translating outputs from enterprise governance forums (ARB, TRB, MOR or equivalent) into actionable product and architecture direction.
• Proficiency in agile and SAFe delivery models including backlog management, PI planning, iteration ceremonies, and dependency management across agile release trains.
• Executive-level communication skills to synthesize complex architectural and product trade-offs for senior and C-suite audiences.

Technologies

• Azure API Management
• Event Hub
• Service Bus
• Azure Data Factory
• AKS
• Azure AD/Entra ID
• Snowflake
• Databricks
• API design
• FHIR R4
• HL7
• HIPAA/PHI
• HITECH
• Azure OpenAI
• Amazon Bedrock
• Vertex AI
• RAG
• Prompt engineering
• LLM
• MLOps/LLMOps
• FDA SaMD guidance
• ONC AI framework
• ARB, TRB, MOR

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off including paid time off, company and personal holidays, paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Bonus incentive plan (eligible)

Preferred Qualifications

• Experience supporting or architecting solutions for pharmacy benefit management (PBM), medication therapy management, specialty pharmacy, or retail pharmacy platforms, including integration with pharmacy dispensing systems and PBM claims engines.
• Familiarity with TRICARE and military health benefit administration, including DoD/VA interoperability requirements, electronic health record systems used in military contexts, or government health benefit program integrations.
• Experience with primary care clinical workflows, EMR integrations (Epic, Cerner, or equivalent), value-based care program architecture, or risk-stratified care management platforms.
• Knowledge of Home Health operational workflows including clinical document management, authorization/eligibility automation, visit scheduling, and Home Health OASIS/PDGM reimbursement data requirements.
• Demonstrated product or architecture leadership managing strategy across multiple business lines with distinct regulatory, operational, and technical profiles simultaneously.
• Agent orchestration including planning loops, tool/function calling, role assignment, and multi-agent collaboration patterns for production healthcare workflows.
• Long- and short-term memory management, context window optimization, and retrieval strategies for AI assistants across complex, multi-domain knowledge bases.
• Human-in-the-loop design including override workflows, confidence thresholds, escalation paths, and audit trails for AI outputs in clinically sensitive or compliance-gated contexts.
• Telemetry and evaluation including distributed tracing, evaluation frameworks (LLM-as-judge, human eval pipelines), A/B testing for AI-assisted features, and latency/cost SLO definition.
• Reliability patterns for agentic systems including structured retries, graceful fallbacks, circuit breakers, and deterministic handoffs between human and automated decision nodes.
• FHIR R4 / SMART on FHIR integration patterns, including familiarity with ONC interoperability and information-blocking rules as they apply to AI-enabled clinical data access.
• Tool ecosystem integration including REST/GraphQL API orchestration, MCP server configuration, vector database design (Pinecone, Azure AI Search, pgvector), and feature store patterns for ML-adjacent workloads.
• Experience with enterprise identity and access management flows including Azure Active Directory / Entra ID group governance and privileged access management within large multi-tenant healthcare environments.
• Familiarity with portfolio governance and activation forums (ARB, TRB, MOR) and the ability to translate governance decisions into architecture-informed delivery runways across multiple agile release trains.
• Knowledge of data mesh and data product patterns for distributed healthcare data ownership at segment scale, including federated governance and interoperability contracts.

Location

New York, NY (onsite)

Compensation

USD 172,200 - 236,900 per year

Experience Level

10+ years