Product Design Director, Acquisitions, Core Card Experiences

Capital One is seeking a Product Design Director to lead the Acquisitions Design Team for Core Card Experiences within the Experience Design organization. You will set design strategy for high-impact acquisitions work, partner across research, product, and tech leadership, and help raise the quality and maturity of the design practice. This onsite role is based in New York, NY, with a salary range of USD 251,400 - 286,900 per year.

Responsibilities

• Lead a talented, cross-disciplinary team of designers and collaborate deeply with research teams and Product and Tech leadership.
• Own highly complex acquisitions initiatives by defining and driving design strategy that supports the organization’s higher-level vision and aligns to business objectives.
• Drive multiple streams of acquisitions innovation, from ongoing optimizations to significant step-change innovation, integrating new patterns and technologies.
• Use established product design leadership to elevate the quality and maturity of the design practice.
• Oversee and optimize tools, platforms, frameworks, and design systems, enabling the team to create artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Build conditions for a positive, inclusive team environment and set a culture where team members feel valued and heard.
• Champion voices of customers and partners, supporting the belief that business and customer outcomes are complementary to create experiences that exceed baseline needs and expectations.
• Apply expert knowledge of products, processes, customers, competitors, and industry market trends to guide how Design engages to solve business challenges.
• Share insights on technical advances and data capabilities, helping larger teams work within technical limits while supporting bold technological solutions and efficient data destinations.
• Connect teams, portfolios, platforms, and LOBs to create more coherent experiences, accelerate delivery, and increase the value of design.
• Present work across levels and job functions, demonstrating a strategic human-centered approach that integrates design frameworks, data, and research insights to influence senior stakeholders and deliver impactful results.

Requirements

• At least 8 years of experience in a product design role.
• At least 3 years of experience leading design teams.
• Experience in a design toolkit spanning product design, service design, design strategy, or content design.
• Experience leading product design teams across UX or UI, strategy, content, and research from strategy through delivery to market.
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Experience managing an interdisciplinary design team.
• Proficiency in business case development, grounding product and user experience decisions in business value.
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and relationship building across complex organizations.
• Exceptional people management and development skills.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits designed to support total well-being.