Product Manager -Connected Car

Kia Motors America’s Connected Car and Mobility Team seeks a Connected Car Product Manager to own monetization goals and guide connected car products from planning through post-launch support.

Responsibilities

• Prepare the annual business plan and monitor progress throughout the year, coordinating updates and identifying gaps or actions needed to meet business objectives.
• Support ideation for new connected car services, including customer research, HQ discussions, and vendor and competition benchmarking.
• Translate customer problems into connected car products, features, and services.
• Assist with product and market fitment assessment and develop proposals with business case, implementation cost, and time estimates.
• Seek management approvals to convert proposals into active projects.
• Manage feature launches end-to-end, from concept to launch and through ongoing post-launch support.
• Define product concepts and write business requirements for the engineering team.
• Identify and prioritize features that deliver the highest customer value.
• Collaborate with engineering to build, iterate, and deliver quality product capabilities and customer experiences.
• Act as a key contact for developers and UAT resources to ensure requirements are implemented correctly.
• Partner cross-functionally with Marketing, Sales & Service Operations, Customer Care, and Legal.
• Present business goals, build consensus, and gain support across product, sales strategy, legal compliance, and post-launch customer support.
• Drive performance against conversion targets for connected services product and service streams.
• Analyze data to find opportunities, develop promotional programs, and run campaigns aligned to business goals.
• Use consumer and market insights to uncover new opportunities and strengthen existing markets.
• Apply analytics and customer segmentation to develop and measure marketing funnels focused on engagement, click-through, and conversion.
• Monitor and report KPIs and marketing initiative effectiveness to management, and use results to shape future marketing strategy.
• Periodically collect product and service usage data from multiple sources.
• Convert data into role-relevant stories to help teams improve existing offerings or build new products and services.
• Develop and manage lightweight business intelligence solutions or self-service tools for Connected Car data needs.
• Identify areas for market and customer research and coordinate with the research team on personas, user experience, product needs, pain points, loyalty, and purchase decision process.
• Serve as a point of contact for legal requests by providing data and clarifying connected car products and services.

Requirements

• Bachelors in Engineering or Computer Science; or Master’s in Business Administration
• PMP preferred
• Certified Product Owner Certification preferred
• 10+ years of overall industry experience
• 7+ years’ experience as a Management Consultant or Product Management with emphasis on software or data-based services
• 3+ years’ experience with data-driven business planning and strategy, including finance and cost models for revenue planning and forecasting
• Experience presenting an executive high-level view and providing detailed work alignment with developers and operations teams
• Experience tracking metrics tied to system usage and user behavior, deriving actionable improvements
• Knowledge of building customer research processes and reporting findings to business and product management
• Knowledge of any campaign management tool is a plus
• Occasional domestic and/or international travel may be required
• May need to work additional hours outside normal business hours, including weekends or holidays
• Perform other duties as assigned
• Experience leading internal and external teams/task forces
• Strong analytical skills and ability to quickly absorb customer requirements
• Excellent verbal, written, and presentation skills
• Project management experience managing multiple projects simultaneously
• Fluency in developing product specs and writing user stories
• Ability to make sound judgments based on tradeoffs involving complex problems, stakeholders, and constraints
• Proven track record for developing customer-facing content and messages
• Ability to lead cross-functional teams to project completion
• Ability to work in a fast-moving agile environment while balancing competing priorities
• Preparation for engagement reviews and quality assurance procedures
• Experience developing and implementing post-launch product monitoring plans
• Advanced PowerPoint portfolio required
• Proficient in building complex Excel models

Technologies

• PowerPoint
• Excel

Competencies

• Care for People
• Chase Excellence Every Day
• Dare to Push Boundaries
• Empower People to Act
• Move Further Together

Pay Range

• $108,698.72 - $146,708.73 per year
• Pay varies based on job-related skills, experience, education, and training, among other factors.

Location

• Irvine, CA (onsite)

General Summary

• Own monetization targets for connected car products and services.
• Support product strategy, evaluate and develop partner collaboration, define pricing, and drive customer research for feedback and satisfaction assessment.
• Conduct competition benchmarking and identify opportunities to improve existing and build new connected car products and services.