Lead the product ownership of guest-facing digital experiences across websites, mobile apps, and related platforms.

Act as the primary product owner for Bloomin' Brands customer-facing websites, mobile applications, and supporting digital platforms
Own the end-to-end flow for enhancement requests, including evaluation, prioritization, and delivery of: enhancements, bug fixes, operational improvements, and platform updates
Partner with vendors and support teams to investigate production issues and application defects, then prioritize and drive resolution
Maintain and prioritize product backlogs, balancing business needs, customer impact, operational requirements, and technical considerations
Collaborate with business stakeholders to surface opportunities, identify issues, and capture evolving requirements
Coordinate with development teams, technology partners, and vendors to deliver approved enhancements and corrective actions
Monitor platform health, performance, usability, and customer feedback to identify continuous improvement opportunities
Ensure digital platforms stay stable, secure, compliant, and aligned with business goals
Support release planning, deployment activities, post-release validation, and ongoing product performance monitoring
Drive continuous optimization using customer feedback, analytics, and business insights

Bachelor's degree in a related field
5+ years of experience in product management, product ownership, digital experience, business analysis, eCommerce, or digital transformation
Experience managing websites, mobile applications, or customer-facing digital platforms across the full lifecycle, including enhancements, maintenance, support, and continuous improvement
Experience prioritizing and managing both project work and production support activities
Experience working with outsourced development teams, agencies, or managed service providers

Restaurant, hospitality, retail, or eCommerce experience
Experience with CMS, mobile apps, loyalty, ordering, or personalization platforms
Experience with analytics tools (example: Google Analytics)
Understanding of Agile methodologies
Experience thoughtfully using AI tools

Location: Tampa, FL (hybrid)

Product Manager, Digital Experience

Job Description