This role at Juicebox connects customer signals to product improvements through cross-functional collaboration and hands-on product operations.

Turn customer feedback into actionable work by joining customer conversations and synthesizing input from Sales, Customer Success, and Support to spot recurring pain points and unmet needs.
Investigate product issues and drive resolution by reproducing bugs, clarifying customer impact, and partnering with Engineering and Product to prioritize fixes and close the loop.
Support shipping by testing new features and AI-powered workflows, identifying confusing experiences and edge cases, and assisting with beta testing and launches.
Use data to evaluate what is working through analysis of product usage, adoption, and customer feedback, and identify opportunities for higher customer value.
Own product improvements by translating well-defined problems into clear requirements with Product, Engineering, and Design, supporting delivery and assessing outcomes.
Help the team move faster by improving how feedback and issues are captured and tracked, and how product updates are communicated, using lightweight tools and automation to reduce manual effort.

Experience in product operations, business operations, customer success, consulting, analytics, or a related area; strong internships, entrepreneurial projects, and other evidence of ownership are valued.
A clear interest in progressing toward Product Management, combined with enthusiasm for hands-on learning and helping customers succeed.
Strong analytical instincts, including asking good questions, investigating details, and making recommendations based on evidence.
Clear, concise communication, with the ability to transform ambiguous issues into problems others can act on.
Strong follow-through to track details, bring the right people together, and drive work through to resolution.
Curiosity about AI and comfort learning technical concepts, working with engineers, and experimenting with new tools.
A bias toward action, openness to feedback, and judgment to adapt as priorities change.
Plus: experience with SQL, product analytics, AI tools, or building simple automations.

Top-of-market compensation with meaningful equity.
Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and dinner for those who stay after 7pm.
Compensation range: $150K - $200K.
$2,000 annual wellness stipend.
$300/month commuting stipend.
Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible), plus 90% employer contribution for dependents; Dental & Vision: 90% employer covered for employees and 85% for dependents.
For UK employees: comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access; £1,500 annual wellness stipend; £3,500/year commuting stipend.

Salary: USD 150,000 - 200,000 per yearly

Product Operations

Job Description