Product Operations Analyst

Product Operations Analyst in San Francisco, CA (onsite) to operationalize product features, support rollouts, analyze feature performance, and champion the user experience across product, data, and operations.

Responsibilities

• Support product rollouts and adoption by coordinating with product, design, and operations to implement outreach and rollout plans for new features.
• Contribute to product development by acting as a hands-on tester, documenting findings, sharing user feedback with the product team, and identifying opportunities for improvement.
• Analyze feature performance by tracking key metrics, studying user behavior, and delivering concise insights to the team.
• Champion the user experience by gathering and organizing feedback from multiple channels to inform the product roadmap.
• Streamline team operations by identifying efficiency gains through better documentation, stronger feedback loops, and targeted automations.

Requirements

• Early career professional (recent graduate up to 2 years of experience) pursuing a path in product operations.
• Strong interest in product and technology, with curiosity about how products are built, launched, and refined; eager to contribute to the product lifecycle.
• Curiosity about AI and its potential to enhance user experiences; no expert level required.
• Analytical and data-driven mindset; comfortable with spreadsheets (Excel/Google Sheets) and motivated to develop data analysis skills.
• Problem-solver with an organized, detail-oriented approach who asks questions to uncover root causes.
• Willingness to learn technical skills; interest in data analysis tools; exposure to SQL or similar tools is a plus, but a strong desire to learn matters most.
• Collaborative, hands-on teammate ready to assist with testing, feedback analysis, and related tasks.

Technologies

• Zapier
• SQL
• Python (Pandas)
• Tableau
• Looker
• Excel
• Google Sheets

Benefits

• Equity via stock options
• Medical, dental, and vision plans
• Flexible paid time off
• At least eight paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings account (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot discount program through Lumity

Our Values

• Empathy, trust, and candor in interactions with colleagues and customers, fostering honest feedback.
• Bias for action with fast, decisive moves, accepting that learning comes from missteps.
• Always be learning, embracing AI driven changes and collective knowledge to transform the industry.
• Act like an owner, contributing with effort and judgment to build products that delight users and drive growth.

For CA Based Applicants

• Base salary: 80,000 to 100,000 USD
• Eligible for equity in stock options
• Eligible for Instawork benefits starting on the date of hire, including medical, dental, and vision plans
• Flexible paid time off
• At least eight paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings account (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot discount program through Lumity

About Instawork

Founded in 2015, Instawork is a leading online labor marketplace for food service, hospitality, light industry, and logistics, connecting more than 7 million skilled workers with local businesses across the United States and Canada. The AI powered platform serves thousands of businesses in more than 50 major markets, supporting local economies and continuing to grow.